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For Companies At a Glance
- Tasks: Support clients with Microsoft 365 setup, troubleshooting, and automation tasks.
- Company: Join a dynamic team focused on innovative tech solutions in a collaborative environment.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and your birthday off!
- Why this job: Be part of a fast-paced role that enhances your technical skills and client interaction.
- Qualifications: Strong communication skills and experience with Microsoft 365, PowerShell, and project management required.
- Other info: Work from our vibrant Manchester City Centre office three days a week.
The predicted salary is between 36000 - 60000 £ per year.
The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.
Key Responsibilities
- Customer Onboarding & Implementation
- Support initial setup of client environments, including user accounts and site configurations.
- Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
- Act as liaison between clients and development teams to escalate and resolve issues.
- Advise on Microsoft 365 tenancy best practices.
- Assist with data import into SharePoint, resolving any issues that arise.
- Execute PowerShell scripts for bulk changes across customer environments.
- Technical Support & Automation
- Serve as an internal escalation point for 1st Line Support queries.
- Collaborate with the Support team on resolving complex Microsoft 365-related issues.
- Automate routine or repetitive tasks to improve operational efficiency.
- Documentation & Knowledge Management
- Maintain internal knowledge bases and troubleshooting documentation.
- Ensure accurate recording of client tenancy configurations and technical notes.
Key Requirements
- Strong client service orientation and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Proven ability to perform under pressure in a fast-paced environment.
- Self-starter with a proactive, hands-on approach to tasks.
- Experience managing multiple concurrent projects to tight deadlines.
- Excellent written and verbal communication skills.
- Confident in leading meetings and presenting solutions to clients.
- Solid analytical and troubleshooting skills.
- Microsoft SharePoint - Advanced understanding of site configurations and permission management.
- Microsoft Entra ID - Experience with identity and access management and tenant setup.
- PowerShell - Proficient in scripting and task automation.
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
25 days annual leave, public holidays, your birthday off, private medical insurance, life assurance, 3 days office based - Manchester City Centre Office.
Application and Systems Support Engineer - Microsoft 365 employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application and Systems Support Engineer - Microsoft 365
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its components, especially SharePoint and Entra ID. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. Be ready to discuss specific scenarios where you acted as a liaison between clients and technical teams.
✨Tip Number 3
Brush up on your PowerShell scripting skills, as this role requires proficiency in automation. Consider creating a small project or script that demonstrates your ability to automate tasks effectively.
✨Tip Number 4
Prepare to discuss your experience with client onboarding processes. Think about how you can convey your attention to detail and client service orientation through real-life examples from your previous roles.
We think you need these skills to ace Application and Systems Support Engineer - Microsoft 365
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft 365, SharePoint, and PowerShell. Emphasise your technical support skills and any client-facing roles you've had.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role and how your skills align with the responsibilities. Mention specific examples of how you've successfully managed client onboarding or resolved technical issues.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your writing well.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your analytical and troubleshooting skills. Discuss situations where you've proactively solved problems or improved processes, particularly in a fast-paced environment.
How to prepare for a job interview at Adria Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, SharePoint, and PowerShell. Highlight specific examples where you've successfully implemented solutions or automated tasks, as this will demonstrate your technical proficiency.
✨Demonstrate Client-Facing Communication
Since the role requires strong client interaction, practice articulating complex technical concepts in simple terms. Use examples from past experiences where you effectively communicated with clients to resolve issues or onboard them.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific troubleshooting scenarios. Think through common onboarding issues or technical challenges related to Microsoft 365 and prepare structured responses that showcase your analytical skills.
✨Emphasise Your Team Collaboration Skills
This position involves working closely with both clients and development teams. Be ready to discuss how you've collaborated in previous roles, particularly in resolving complex issues or managing multiple projects simultaneously.
