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- Tasks: Manage relationships with up to 50 contracted doctors, ensuring smooth communication and reporting.
- Company: Join Medica, the UK's largest telemedicine provider, serving over 50% of the NHS.
- Benefits: Enjoy flexible working, enhanced holidays, and a commitment to your personal development.
- Why this job: Be part of a growing team that values diversity and promotes a healthy work-life balance.
- Qualifications: Customer service experience, strong communication skills, and ability to manage sensitive information required.
- Other info: We celebrate differences and encourage everyone to be themselves at work.
The predicted salary is between 20400 - 28400 £ per year.
This is an exciting time to join the UK’s largest Private Healthcare Teleradiology company based in Hastings, East Sussex, who are looking for a Reporter Relations Representative to join the team on a permanent basis.
You will be responsible for up to 50 contracted Doctors (aka Reporters) at any one time, and will liaise with them about shift patterns, dropped shifts and working extra hours to ensure they have the best reporting experience. You’ll be the ‘go to’ person for your doctors, their “voice”, and will liaise with other departments across Medica to ensure there is as little down time in reporting as possible, maximising productivity and revenue for the business. This is a KPI driven role, and you’ll need to be comfortable working to targets and sometimes under pressure.
Who we are:
Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance. We celebrate difference and encourage everyone to be themselves at work. Join us today!
Requirements:
- Customer service experience
- High level of accuracy and attention to detail
- Excellent written & verbal communication skills
- Ability to handle sensitive or confidential information competently
- Experience with stakeholder management within a business
- Excellent time management
- Experience managing your own workload and working independently
- Strong administration skills and IT literacy
- Evidence of working in a fast-paced environment
- Excellent problem-solving skills
Core Benefits for you:
- Flexible and Hybrid working
- A company culture that promotes work-life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual Bonus
- Enhanced holiday allowance + bank holidays
- Group Life Assurance
- Pension
- Social events
- Sick pay
- Cycle to Work scheme
- Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Reporter Relations Representative employer: Medica Group
Contact Detail:
Medica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reporter Relations Representative
✨Tip Number 1
Familiarise yourself with the telemedicine industry, especially how teleradiology works. Understanding the nuances of this field will help you engage more effectively with the doctors you'll be liaising with.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication and relationship management. Consider role-playing scenarios where you handle difficult situations or queries to build your confidence.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Think of times when you successfully managed multiple tasks or met tight deadlines, as this will demonstrate your capability to thrive in a KPI-driven environment.
✨Tip Number 4
Network with professionals in the healthcare and telemedicine sectors. Engaging with others in the field can provide insights into the role and may even lead to valuable connections that could support your application.
We think you need these skills to ace Reporter Relations Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and showcases your excellent written and verbal communication skills. Emphasise any previous roles where you managed stakeholders or worked independently.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the requirements, such as your attention to detail and problem-solving abilities.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to handle sensitive information and manage your workload effectively. Use metrics or KPIs to illustrate your achievements where possible.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Medica Group
✨Showcase Your Customer Service Skills
As a Reporter Relations Representative, you'll be the main point of contact for doctors. Highlight your previous customer service experience and provide examples of how you've effectively managed relationships and resolved issues.
✨Demonstrate Attention to Detail
This role requires a high level of accuracy. Be prepared to discuss situations where your attention to detail made a significant difference, whether in documentation or communication.
✨Communicate Clearly and Confidently
Excellent written and verbal communication skills are essential. Practice articulating your thoughts clearly and concisely, as you may need to explain complex information to doctors and other departments.
✨Prepare for KPI Discussions
Since this is a KPI-driven role, be ready to talk about how you've met targets in previous positions. Share specific metrics or achievements that demonstrate your ability to work under pressure and manage your workload effectively.
