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- Tasks: Lead the front desk team and ensure exceptional guest service.
- Company: Join Seaton House, a new 5-star hotel in St Andrews.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Why this job: Shape a luxury service culture and impact the community positively.
- Qualifications: Experience in luxury hotels, strong leadership, and excellent communication skills required.
- Other info: Opportunities for career growth with funded apprenticeships and internal development programmes.
The predicted salary is between 28000 - 42000 £ per year.
£35,000 Per Annum/£16.82 Per Hour, 40 Hours Per Week (5 days)
Seaton House, St Andrews is seeking an exceptional Front Office Manager to lead our Front Desk team. This pivotal role is perfect for a service-oriented professional who thrives in a dynamic environment and is passionate about delivering unparalleled guest service.
As the Front Office Manager, you will be the face of Seaton House, responsible for ensuring that all front desk operations run smoothly and effectively. You will manage a team dedicated to providing the highest level of hospitality and service to our guests, from check-in to departure.
What You'll Do:
- Manage and oversee all front office operations, ensuring guests receive a warm welcome and outstanding service.
- Train, supervise, and support front office staff, including receptionists, concierges, and guest services agents.
- Develop and implement strategies to enhance guest satisfaction and optimize workflow.
- Ensure smooth coordination with housekeeping and maintenance departments to maintain high service standards.
- Handle guest inquiries, provide local recommendations, and resolve any issues with professionalism and poise.
- Oversee the management of guest services technology and software.
- Prepare and manage the front office budget, optimising expenditures while maintaining excellent service levels.
What We're Looking For:
- Proven experience as a Front Office Manager or similar managerial role in a luxury hotel setting.
- Strong leadership skills with a passion for training and team development.
- Excellent problem-solving abilities and a commitment to providing exceptional guest experiences.
- Proficient in hotel management software (Opera) and MS Office.
- Strong organisational and multitasking skills, with an ability to perform well in a fast-paced environment.
- Excellent communication and interpersonal skills.
Why Join Seaton House?
- Be Part of something new: Shape the service culture of a new 5-star hotel.
- Work with the best: Be part of a team that collaborates with industry leaders.
- Impact the community: Play a significant role in establishing Seaton House as a benchmark for luxury and service in St Andrews.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Front Office Manager employer: Valor Hospitality Careers UK
Contact Detail:
Valor Hospitality Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific hotel management software mentioned in the job description, such as Opera. Being proficient in this software will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained and developed a team in previous roles. This will highlight your ability to manage and inspire staff, which is crucial for the Front Office Manager position.
✨Tip Number 3
Research Seaton House and its service culture. Understanding their values and what they aim to achieve will allow you to tailor your approach during interviews, showing that you're genuinely interested in contributing to their vision.
✨Tip Number 4
Prepare to discuss specific strategies you've implemented in the past to enhance guest satisfaction. This will demonstrate your proactive approach and problem-solving abilities, which are key traits for a successful Front Office Manager.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management or similar roles. Emphasise your leadership skills, problem-solving abilities, and any specific hotel management software you are proficient in, such as Opera.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to lead a team. Mention specific examples of how you've enhanced guest experiences in previous roles and how you can contribute to the culture at Seaton House.
Highlight Relevant Skills: In your application, clearly outline your organisational and multitasking skills. Provide examples of how you've successfully managed front office operations and trained staff in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at Valor Hospitality Careers UK
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on training and development, as well as how you handle challenges.
✨Know the Hotel's Operations
Familiarise yourself with Seaton House's operations and values. Understanding their approach to guest service and how they differentiate themselves in the luxury market will help you align your answers with their expectations.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific instances where you've resolved guest issues or improved service processes, and be ready to discuss these in detail.
✨Demonstrate Your Passion for Guest Service
This role is all about enhancing guest experiences. Be prepared to share your philosophy on exceptional service and how you plan to instil this within your team at Seaton House.
