Senior HR Advisor

We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. But how are we showing up? We're proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list. Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

The purpose of this role is to provide first-class generalist Advisory support and guidance across ASOS, ensuring a fair and consistent approach to all ASOSers in line with ASOS people policies and Company / legal requirements. This role would suit an individual with expert experience working at HR (PX) Advisor level, with extensive ER experience and who is used to working in a fast paced, entrepreneurial environment, where change is constant, and flexibility is vital for success. As a senior Advisor you will be expected to support the wider Advisor team, act as an escalation point and be able to lead on high risk / complex ER cases.

The Details:

• Working within the hub, you will be the first point of contact for managers and ASOSers on all employee relations queries.
• You will support and coach the PX hub administrators and PX advisors to be able to support on first level policy support.
• Be an escalation point for ER cases being managed by the PX Advisor team, coaching the team where required.
• Identify areas of improvement within our processes and upskill both PX Administrators and PX Advisors where necessary.
• Work closely with the ER Partners and provide support to them as and when it is needed.
• You will assign tickets from our shared mailbox, and as needed you will support the hub through their busy periods, providing support on generic emails.
• Act as an advisor on operational HR issues at employee and manager levels through the full people experience lifecycle.
• Support the PX Partners in providing managers with the right tools to ensure employee performance is optimised.
• Support on a wide range of ER related meetings as required acting as note-taker and advisor.
• Understand PX Team tools and policies, partnering with business areas to ensure best practice, whilst maintaining a pragmatic approach.
• Collaborate with PX Team COEs to support the design and implementation of relevant initiatives and tools that meet business needs.
• Produce, analyse and share data to identify trends and assist with recommendations on how to address challenges and opportunities.
• Make recommendations for improving HR service delivery and support local projects and initiatives.
• Take a proactive approach to professional development for yourself and others, using internal and external networks and resources to advance and share knowledge.
• Be an ambassador for the People Experience team supporting our culture by championing Diversity, Equity & Inclusion strategies.

Qualifications:

• Previous experience within an HR function at HR Advisor level.
• Extensive knowledge in Employee Relations, and UK Employment Law.
• Experience in building relationships with stakeholders.
• Confidence to challenge where appropriate.
• Experience of applying best practice to people issues.
• Highly numerate with good attention to detail.
• Team player who works collaboratively for the success of the wider team.
• Deals with confidential information with tact and diplomacy, 100% discreet.
• Confident communicator, comfortable communicating with all levels.
• Able to manage own emotions in the face of pressure, set-backs or dealing with challenging situations.
• Excellent organisational skills, always meeting deadlines.
• Happy to deal with ambiguity, fluid situations and changing deadlines.
• Able to balance priorities with the ability to handle the day to day workload as well as project support.
• Proactive approach to understanding ASOS and the areas you support.

Additional Information:

• Employee discount (hello ASOS discount!).
• ASOS Develops (personal development opportunities across the business).
• Employee sample sales.
• Access to a huge range of LinkedIn learning materials.
• 25 days paid annual leave + an extra day for your birthday.
• Discretionary performance related bonus scheme.
• Private medical care scheme.
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits.