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- Tasks: Join a dynamic support team as a Service Desk Engineer, delivering top-notch IT support.
- Company: Be part of a leading Managed Service Provider in the heart of Central London.
- Benefits: Enjoy a competitive salary and opportunities for personal and professional growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving and providing excellent customer service.
- Qualifications: 1 year of MSP experience, strong Microsoft 365 skills, and a proactive attitude required.
- Other info: Ideal for those looking to thrive in a fast-paced, client-focused environment.
The predicted salary is between 24000 - 36000 £ per year.
Are you a confident Service Desk Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth? We’re working with a leading MSP based in Central London that’s looking for a proactive and ambitious Service Desk Engineer to join their support team.
Key Responsibilities:
- MSP background essential - you're used to a fast-paced, client-focused environment
- Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with ticketing tools like ConnectWise or similar RMM/PSA platforms
- A can-do attitude with a passion for IT support and customer service
- Excellent troubleshooting and communication skills
Key Requirements:
- MSP - Experience 1 year
- Microsoft 365 Suite
- Windows 10/11, Active Directory
- ConnectWise (or similar service desk tool)
- Networking fundamentals (DNS, DHCP, VPNs - basic level)
- Excellent customer service skills
- Proactive and can do attitude
- Real team player qualities
If you’re ready to take on a new challenge and have what my client is looking for please apply for immediate consideration.
Service Desk Engineer employer: 1TECH STAFFING LIMITED
Contact Detail:
1TECH STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like ConnectWise and Microsoft Office 365. Being able to demonstrate your hands-on experience with these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. Highlighting your ability to communicate effectively and maintain a positive attitude under pressure will resonate well with potential employers.
✨Tip Number 3
Research the company culture of the MSP you're applying to. Understanding their values and mission can help you tailor your responses in interviews, demonstrating that you're not just a fit for the role but also for the team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the work environment and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Managed Service Provider (MSP) environment. Emphasise your skills with Microsoft Office 365 and any relevant ticketing tools like ConnectWise.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and customer service. Mention specific examples of how you've delivered excellent customer service in previous roles.
Showcase Your Technical Skills: Clearly outline your technical skills related to Windows 10/11, Active Directory, and networking fundamentals. Use bullet points for clarity and impact.
Highlight Team Player Qualities: Demonstrate your ability to work well in a team by providing examples of past collaborative projects or experiences. This will show that you possess the real team player qualities they are looking for.
How to prepare for a job interview at 1TECH STAFFING LIMITED
✨Showcase Your MSP Experience
Make sure to highlight your experience in a Managed Service Provider environment. Discuss specific scenarios where you successfully handled client issues, as this will demonstrate your ability to thrive in a fast-paced, client-focused setting.
✨Demonstrate Technical Proficiency
Be prepared to discuss your experience with Microsoft Office 365 and any ticketing tools you've used, like ConnectWise. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to explain your thought process.
✨Emphasise Customer Service Skills
Since excellent customer service is crucial for this role, share examples of how you've gone above and beyond to assist clients. Highlight your communication skills and your ability to remain calm under pressure, as these traits are essential for a Service Desk Engineer.
✨Exude a Can-Do Attitude
Your attitude can set you apart from other candidates. Be enthusiastic about the role and express your eagerness to learn and grow within the company. A proactive mindset will resonate well with interviewers looking for a team player.
