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- Tasks: Schedule and dispatch field operatives while ensuring effective communication with end-users.
- Company: Join ECS Recruitment Group, a dynamic company focused on efficient field operations.
- Benefits: Earn GBP190 per day with a structured 11-month contract and gain valuable experience.
- Why this job: Perfect for those who thrive in fast-paced environments and enjoy problem-solving.
- Qualifications: Strong organisational skills and clear communication are essential; no prior experience required.
- Other info: This role is onsite in Broughton Astley, working five days a week.
The predicted salary is between 38000 - 52000 £ per year.
Location: Broughton Astley (Onsite 5x days per week)
Rate: GBP190 per day
Length: 11 months
The Field Resource Controller will assist in scheduling, dispatching, and monitoring field operatives to ensure timely and effective deployment as well as contacting and liaising with end-users. This role requires strong organisational skills, clear cross-functional communication and the ability to work in a fast-paced environment.
- Scheduling & Dispatch:
- Call end-customer sites to both arrange and confirm scheduled visits.
- Maintain and drive schedules for field operatives.
- Allocate jobs to available field operatives with consideration to capacity and location.
- Communicate job details clearly and accurately to field operatives.
- Respond to incoming requests for service from field operatives and end-customers and update schedules accordingly.
- Act as a primary point of contact for field operatives and end-customers, providing support and information and act as escalation point.
- Supervise team consisting of Field Operatives and Scheduling Coordinators.
- Monitor the progress of ongoing jobs and update relevant systems.
- Proactively identify, capture and report any potential delays, issues, or discrepancies.
- Ability to liaise across multiple departments and teams.
- Accurately validate call de-briefing data and manage call closures accordingly within the toolset.
- Assist in preparing reports on field activity, job completion rates, and other key metrics.
- Perform other administrative tasks as assigned to support the field operations team.
- Interact with clients to confirm appointment details or provide basic updates, under supervision.
Field Resource Controller employer: ECS Resource Group Limited
Contact Detail:
ECS Resource Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resource Controller
✨Tip Number 1
Familiarise yourself with scheduling software and tools commonly used in field resource management. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially in a cross-functional context. Practice articulating how you would handle various scenarios involving field operatives and end-customers to showcase your ability to manage relationships effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed schedules or resolved conflicts in previous roles. Having specific instances ready will help you illustrate your organisational skills and problem-solving abilities.
✨Tip Number 4
Research the company culture at StudySmarter and be ready to discuss how your values align with theirs. Showing that you understand and fit into their work environment can make a significant impact during the interview process.
We think you need these skills to ace Field Resource Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, dispatching, and communication. Use specific examples that demonstrate your organisational skills and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Field Resource Controller role. Emphasise your experience in liaising with multiple teams and your proactive approach to problem-solving.
Highlight Relevant Skills: In your application, clearly outline skills such as effective communication, team supervision, and administrative support. Mention any tools or software you are familiar with that relate to scheduling and monitoring field operations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ECS Resource Group Limited
✨Showcase Your Organisational Skills
As a Field Resource Controller, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed schedules or coordinated multiple tasks simultaneously.
✨Demonstrate Clear Communication
This role requires effective communication with both field operatives and end-customers. During the interview, highlight instances where you effectively communicated complex information or resolved misunderstandings in a professional setting.
✨Prepare for Fast-Paced Scenarios
The job involves working in a fast-paced environment. Think of examples where you thrived under pressure or adapted quickly to changing circumstances, and be ready to share these stories during your interview.
✨Familiarise Yourself with Scheduling Tools
Understanding the tools used for scheduling and dispatching can give you an edge. If possible, research common software used in the industry and mention any relevant experience you have with similar tools during your interview.
