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- Tasks: Engage with customers and manage housing patches while ensuring excellent service delivery.
- Company: Join Home Group, a Top Ten Great Place to Work in the UK, dedicated to community support.
- Benefits: Enjoy hybrid working, mileage reimbursement, and a supportive team environment.
- Why this job: Make a real impact on people's lives while enjoying a dynamic and fulfilling role.
- Qualifications: Experience in housing management and customer service; Letting Agent Qualification preferred.
- Other info: Opportunity for travel across Scotland and collaboration with local authorities.
The predicted salary is between 28000 - 36000 £ per year.
Home, a place where you belong. This is a great job opportunity for an experienced Mid-Market Housing Manager to join Home Group's housing team. As our Housing Manager, you’ll be the face-to-face customer support for our communities. This role is ideal if you enjoy variety and delivering excellent services to our customers and communities.
Typical Day as a Housing Manager:
- Engage with customers through visibility and proactive estate management to build strong community relationships.
- Manage several patches and neighborhoods, supported by our Housing Assistants.
- Proactively manage arrears, voids, and anti-social behaviour, respond to customer queries and complaints, and achieve KPIs.
- Have knowledge of the First Tier Tribunal and liaise with solicitors for casework preparation.
- Work with partners, stakeholders, and local authorities.
- Conduct estate inspections, meet with contractors on-site, and perform routine safety and compliance checks.
- Occasionally support our specialist Factored Housing Manager.
You Have:
- Experience in housing management, understanding of housing law, and ideally knowledge of Universal Credit.
- Letting Agent Qualification, with at least one year’s experience preferred.
- Organized, methodical, proactive, and positive attitude.
- Passionate about delivering excellent customer service and genuinely helping customers.
- Confidence working with external partners such as local authorities and MPs.
- Enjoy working in teams but comfortable working independently in local estates.
Imagine ending your day knowing you’ve helped improve our customers’ lives. Join us at a Top Ten Great Place to Work in the UK!
Job Details:
- Hybrid working: 3 days on-site in Glasgow and some days working from home.
- Travel will require a vehicle insured for business purposes; mileage paid.
Housing Manager - Mid Market Rent employer: Scottish Housing News
Contact Detail:
Scottish Housing News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager - Mid Market Rent
✨Tip Number 1
Familiarise yourself with the local housing market in Glasgow and surrounding areas. Understanding the specific needs and challenges of the communities you’ll be managing will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with mid-market rent. Attend local housing events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Brush up on your knowledge of housing law and Universal Credit, as these are crucial for the role. Being able to discuss recent changes or case studies can demonstrate your expertise and commitment to the field.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships and resolved issues in previous roles. Highlighting your proactive approach and problem-solving skills will resonate well with the hiring team.
We think you need these skills to ace Housing Manager - Mid Market Rent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housing Manager position. Understand the key responsibilities and required qualifications so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in housing management and any relevant qualifications, such as your Letting Agent Qualification. Be specific about your achievements and how they relate to the role.
Showcase Customer Service Skills: Since the role involves engaging with customers and building community relationships, provide examples of how you've delivered excellent customer service in previous positions. This will demonstrate your passion for helping others.
Tailor Your Application: Make sure your application is tailored to Home Group's values and the specific requirements of the Housing Manager role. Use keywords from the job description to show that you are a good fit for the position.
How to prepare for a job interview at Scottish Housing News
✨Show Your Passion for Customer Service
As a Housing Manager, your role revolves around delivering excellent customer service. Be prepared to share specific examples of how you've positively impacted customers' lives in previous roles. This will demonstrate your genuine passion for helping others.
✨Demonstrate Your Knowledge of Housing Law
Familiarise yourself with relevant housing laws and regulations, especially those related to Mid-Market Rent. During the interview, be ready to discuss how you have applied this knowledge in past experiences, particularly in managing arrears or dealing with anti-social behaviour.
✨Highlight Your Organisational Skills
The role requires managing multiple patches and neighbourhoods. Prepare to discuss your organisational strategies and tools that help you stay on top of various tasks, such as estate inspections and compliance checks. This will show your methodical approach to housing management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you've successfully resolved customer complaints or worked with external partners, showcasing your proactive attitude and teamwork.
