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- Tasks: Support customers with software queries and maintain databases while assisting in quality assurance testing.
- Company: Join a leading independent software vendor serving the public sector with innovative modular solutions.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and a structured career path with growth opportunities.
- Why this job: Be part of a supportive team culture that values your input and offers diverse experiences across the business.
- Qualifications: Ideal candidates should have strong problem-solving skills and a passion for technology and customer service.
- Other info: Opportunity to step into leadership roles and engage in various business areas like training and sales.
The predicted salary is between 28800 - 43200 £ per year.
My client is a market leading independent software vendor with years of trading history who services very specific parts of the public sector. Their software is modular, allowing clients to choose to use the software as either an end-to-end solution or as standalone applications. The software is broad and complex, and customers require high levels of service and general software support. The company is looking to expand its Software Support team by appointing a senior software support specialist to aid in delivering this service and helping support the overall team function, while standing in for the department head when he is unavailable.
Responsibilities:
- Assessing customer problems and accurately prioritizing any follow-up actions, including coordination with the 2nd Line Support, Functional or Technical experts.
- Answering specific queries regarding the functionality of the products and how they may be used to fulfill particular objectives.
- Maintaining customer databases, including User Administration, User Permissions Updates, and allocation of Licenses.
- Assisting with the Quality Assurance testing of software before release for delivery to customers.
- Ensuring that all contact with a customer is recorded in the corporate CRM.
- Learning and maintaining knowledge in the specialist functional areas assigned.
- Assisting in the provision of Managed Services solutions when necessary.
- Occasionally assigned supplementary tasks to assist other areas of the business, such as Training, Sales Activities, or specialist consultancy.
The company offers a long-term career plan to settled and focused individuals who want a structured career path and the ability to move into different areas of the business, including multi-skilling. The company also offers a competitive salary and comprehensive benefits package.
Bespoke Applications Support Analyst - Secure Software House - Dunstable - REF 627 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bespoke Applications Support Analyst - Secure Software House - Dunstable - REF 627
✨Tip Number 1
Familiarise yourself with the specific software solutions offered by the company. Understanding their modular approach and how each application serves different public sector needs will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires high levels of support. Be prepared to discuss examples of how you've effectively resolved customer issues in the past, showcasing your ability to prioritise and coordinate with other teams.
✨Tip Number 3
Highlight any experience you have with CRM systems, as maintaining customer databases is a key responsibility. If you’ve worked with similar tools before, be ready to explain how you used them to enhance customer interactions.
✨Tip Number 4
Show your willingness to learn and adapt by discussing any relevant training or certifications you’ve pursued. This will demonstrate your commitment to professional development and your readiness to take on supplementary tasks across the business.
We think you need these skills to ace Bespoke Applications Support Analyst - Secure Software House - Dunstable - REF 627
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Bespoke Applications Support Analyst position. Understand the key responsibilities and required skills, such as customer problem assessment and software support.
Tailor Your CV: Customise your CV to highlight relevant experience in software support, customer service, and any specific technical skills that align with the job requirements. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to assess customer problems and provide effective solutions, as well as your willingness to learn and adapt.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a support role.
How to prepare for a job interview at Interface Recruitment UK
✨Understand the Software
Make sure you have a solid grasp of the software products the company offers. Familiarise yourself with their modular structure and how they serve the public sector. This knowledge will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples of how you've assessed and prioritised customer problems in previous roles. Highlight your ability to coordinate with different teams, such as 2nd Line Support or Technical experts, to resolve issues efficiently.
✨Emphasise Customer Service Experience
Since the role involves high levels of customer interaction, share your experiences in providing excellent customer service. Discuss how you've handled queries and maintained customer databases, showcasing your attention to detail and commitment to client satisfaction.
✨Express Willingness to Learn
The company values individuals who are eager to learn and grow within the organisation. Be ready to talk about how you keep up with industry trends and your approach to acquiring new skills, especially in the specialist functional areas relevant to the role.
