Conference & Banqueting Manager

La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise. There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions. Working in hospitality is vibrant, flexible, and no two days are ever the same! We have an exciting new role to join our growing team.

We are looking for a Conference & Banqueting Manager to greet and welcome prospective, current customers and residents of the hotel and to ensure the individuals safety and comfort at all times. To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in La Mon Hotel as a whole.

About The Role

The C&B Manager will have overall responsibility for the management and the day to day operation of the Conference & Banqueting Department while contributing to the overall achievement of business goals; ensuring consistent standards of service are maintained. The C&B Manager will contribute to the profitability of the business through the management of the team and maintaining effective cost control. They will create an environment where the team are motivated and encouraged to maximize sales and revenue. The C&B Manager will oversee all C&B operations to ensure the overall economic and service goals for the Hotel are delivered consistently at all times.

Qualifications and Skills required

• Experience of working at a similar level within a similar operation.
• Good working knowledge of setting up functions, weddings, parties, conferences, etc.
• Strong leadership skills and confidence in meeting customer/guest expectations.
• Ability to manage business critical deadlines with professionalism and composure.
• Preferably qualified to NVQ level 5, or similar.
• Experience of training staff would be advantageous.
• Ability to deliver customer service to a high standard and communicate effectively.
• Exceptional attention to detail.
• Physically able to carry out the role, including heavy lifting and moving of equipment.

This is a shift-based role, working 48 hours per week, including early starts, late finishes and weekends.

Duties of the Post:

• Manage and lead the operations team, ensuring clear communication at all times.
• Liaise with the Sales & Events Department ensuring all guest requirements are met during events.
• Report to the Operations Manager and work to ensure preparedness.
• Ensure that all C&B employees are following the grooming policy correctly.
• Offer professional and courteous service to guests.
• Be fully aware of Licencing Laws and regulations ensuring adherence.
• Responsible for security in all areas and management of tills.
• Manage and facilitate the setup, running of and close down of all C&B events.
• Ensure the safe keeping and storage of all hotel owned or hired equipment.
• Ensure that function rooms, bars and cloakrooms are clean and well maintained.
• Be readily available to deal with customer queries, problems or complaints.
• In liaison with the Head Chef and Operations Manager, ensure food and beverage gross profit is achieved in line with budget.
• Conduct monthly stock takes.
• Carry out regular checks of all C&B areas for maintenance, repairs or redecoration.
• Hold at least one performance appraisal per year with all members of the C&B Operations team.
• Ensure the team are knowledgeable about the facilities and products within the Hotel.
• Carry out inductions and orientations, and performance reviews in line with company expectations.
• Ensure that all the C&B operations team are fully trained including company induction, health and safety, food safety, fire safety, allergen and food and beverage SOPs.
• Carry out hotel Duty Management as required.
• Attend Management Meetings as required.
• Ensure accurate and timely submission of all reports and administrative work.
• Manage the holiday process for the C&B operations team.
• Ensure company Health, Safety and legal are maintained in all areas.
• Take responsibility for own personal development by attending training sessions.
• Monitor trends within the industry and make suggestions for implementation.
• Undertake any reasonable duty as requested by the Directors or their designate.

These duties are a guide to the work that the post holder will initially be required to undertake. They may be changed from time to time to meet changing circumstances and do not form part of the contract of employment.