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- Tasks: Support the Bowel Cancer Screening team with administration, supervision, and coordination of services.
- Company: Join a leading NHS foundation trust known for high patient care and innovative health services.
- Benefits: Enjoy a supportive work environment with diverse staff networks and wellbeing initiatives.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic team.
- Qualifications: Ideal for those pursuing a Certificate/Diploma level 5 with admin experience.
- Other info: Work in a vibrant community setting with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for Operational Support Officers to join the North East Bowel Cancer Screening Programme Hub, which supports Bowel Cancer Screening Services for a population of 8.85 million. As a competent administrator and supervisor, the post holder will support the Bowel Cancer Screening Management Team in leading and managing the day-to-day coordination of the team.
Duties will include:
- Staff supervision
- Coordination of all Hub functions, including liaison with screening centres, analytical testing, and reporting of returned faecal samples
- Acting as a point of contact on the national Freephone helpline
- Managing outgoing mail (invitations, reminders, test packs, and results) using bespoke software and complex mailroom equipment as part of the call and re-call of the national programme
The Operational Support Officer will also support the expanding scope of services provided by the North East Bowel Cancer Screening Programme Hub, including Lynch surveillance, BCSP age extension, projects supporting equity of access, and new research and development initiatives. The role includes monitoring processes within the BCSP to ensure high standards, compliance with UKAS and SQAS standards.
Main duties of the job include working as part of the integrated administrative and laboratory-based team, working to meet the national targets and standards set by the NHS Bowel Cancer Screening Programme (NHS BCSP).
About us: Based in the North East of England, we provide a range of hospital and community health services from facilities including Queen Elizabeth Hospital, Blaydon Urgent Care Centre, and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and have consistently achieved high levels of patient care. We employ around 4,800 staff and provide 444 hospital beds across Gateshead.
Our core values—Innovation, Care, Openness, Respect, Engagement—are embedded in everything we do, represented by the acronym ICORE. We support diverse staff networks, including the GEM, D-Ability, LGBTQ+, Women’s, and Armed Forces networks, to foster an inclusive environment. Our 'Balance' program supports staff wellbeing through various initiatives.
Job responsibilities: Please refer to the attached job description and personal specification for detailed responsibilities and requirements.
Person Specification:
- Working towards Certificate/Diploma level 5 or equivalent
- Knowledge and skills in admin/clerical functions
- Office management and supervisory experience
- Knowledge of QMS
- Knowledge of administrative functions
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any criminal convictions.
Operational Support Officer employer: Gateshead Health
Contact Detail:
Gateshead Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer
✨Tip Number 1
Familiarise yourself with the NHS Bowel Cancer Screening Programme and its objectives. Understanding the programme's goals will help you demonstrate your commitment and knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of the North East Bowel Cancer Screening Programme Hub. They can provide valuable insights into the team dynamics and expectations, which can be beneficial when preparing for your application.
✨Tip Number 3
Highlight any relevant experience in administrative roles, especially those involving supervision or coordination. Be ready to discuss specific examples of how you've successfully managed teams or projects in the past.
✨Tip Number 4
Prepare to discuss your understanding of quality management systems (QMS) and compliance standards. Being knowledgeable about these areas will show that you are well-equipped to maintain high standards within the Bowel Cancer Screening Programme.
We think you need these skills to ace Operational Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operational Support Officer position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative or supervisory roles you have held. Provide examples of how you have successfully managed teams or projects, particularly in healthcare or similar environments.
Showcase Your Skills: Make sure to mention your knowledge of quality management systems (QMS) and any relevant software experience. Highlight your organisational skills and ability to handle complex tasks, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and the organisation. Use this opportunity to convey your understanding of the North East Bowel Cancer Screening Programme and its importance.
How to prepare for a job interview at Gateshead Health
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Operational Support Officer. Familiarise yourself with the Bowel Cancer Screening Programme and its objectives, as this will help you answer questions more effectively.
✨Showcase Your Administrative Skills
Highlight your experience in administration and office management during the interview. Be prepared to discuss specific examples where you've successfully supervised a team or coordinated complex tasks, as these are crucial for the role.
✨Demonstrate Compliance Knowledge
Since the role involves ensuring compliance with UKAS and SQAS standards, be ready to talk about your understanding of quality management systems (QMS) and any relevant experience you have in maintaining high standards in administrative processes.
✨Emphasise Teamwork and Communication
The position requires effective communication and collaboration with various stakeholders. Prepare to share examples of how you've worked within a team, liaised with different departments, or handled customer inquiries, especially in a healthcare setting.
