Service Co-ordinator

Royal Voluntary Service has an opportunity available for a Service Coordinator to join our team. You will join us on a part-time, fixed term contract until 31st March 2026, and in return, you will receive a salary of £19,218.40 pro-rata per annum (FTE £24,023 per annum). Home based with travel across Leicester, Leicestershire & Rutland.

Do you enjoy helping people? Are you looking for a role that is truly rewarding? Then we need you!

The Home from Hospital service offers support to patients who are awaiting / have recently been discharged from hospital. Support commences upon notification of discharge. Patients will be supported to leave hospital through transport from hospital to their home (provided by staff/volunteers via their own vehicles). Once home, the support continues for 6-12 weeks, helping people reconnect with their community or activities of interest. The service aims to cut delays in patients being able to leave hospital when they are ready, and to reduce their recovery time and chance of readmission by supporting their wellbeing during their first days at home. Our support helps to reduce the impact of isolation and loneliness and enable people to be better connected with others for their ongoing wellbeing.

We’re currently looking for two Service Coordinators to join our team on a part-time basis, on a fixed-term contract until 31st March 2026.

The Role

The purpose of the Service Coordinator is to support our volunteers and clients, working closely with the Service Manager to deliver our Home from Hospital service. Responsibilities include:

• Ensuring the day-to-day effective coordination of volunteers and capturing all information in our database.
• Recruitment, training and supporting volunteers, receiving, and actioning referrals.
• Delivering our service within the line of our funding agreement and Royal Voluntary Service vision and core values.

Applicants must have access to their own vehicle.

Working Hours

28 hours per week:

• Monday to Thursday - role 1
• Tuesday to Friday - role 2

What you’ll need:

Knowledge

• A working knowledge and understanding of the NHS and Health and Social Care including the needs of patients upon discharge from hospital.
• Awareness of the principles of Safeguarding (Adults and Children), (training and ongoing support is provided).
• Understanding of the strengths and support needs of a volunteer involving organisation and volunteers.
• Ability to proficiently use standard IT systems / Email / Microsoft Teams and learn role specific databases.

Skills

• Excellent communications ability at all levels.
• Ability to act on own initiative within agreed parameters.
• Willingness to transport patients, both home from hospital and to other identified community settings.
• Full UK driving licence and access to own vehicle.
• The ability to regularly travel across a defined geographical area to support patients discharged from hospital.

Experience

• Demonstrable experience of working in a person-centred manner with care, compassion and sensitivity.
• Demonstrable ability to support, calm, enthuse and assess risk in all occasions.

Benefits

• Salary of £19,218.40 pro-rata per annum (FTE £24,023 per annum)
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How To Apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed. If you are successful with your application the role will be subject to satisfactory DBS check.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that’s representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is 7th July 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.