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Ortus Health

Remote Care Navigator / GP Receptionist

Full-Time No home office possible

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About The Role

We are seeking experienced, driven, and empathetic individuals to join Ortus Health in delivering outstanding patient support. As the first point of contact for patients, you will handle a high volume of inbound calls from various GP practices, ensuring all interactions are conducted professionally, empathetically, and efficiently.

About The Role

Requirements

Responsibilities:

Manage a high volume of patient calls, ensuring accurate and efficient data entry.
Maintain strict confidentiality and adhere to the Data Protection Act in all interactions.
Actively participate in training, personal development, and team meetings.
Ensure adherence to company policies, procedures, and quality standards.
Communicate effectively with patients and the Ortus Health team to deliver a seamless service experience.

Skills

Exceptional verbal and written communication skills.
Ability to maintain confidentiality and work in compliance with Data Protection legislation.
Strong ability to work independently and as part of a remote team.

Experience

Minimum 1 year experience in call handling.
Familiarity with medical terminology and basic anatomy.
Prior experience working rotating shifts.

Benefits

Pay & Benefits:

£11.44 per hour
28 days Annual Leave
Company pension scheme
Shift based work

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time