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- Tasks: Join the One Login for Government programme as a Performance Analyst, ensuring accurate analytics and dashboard information.
- Company: We are a global recruitment specialist supporting clients across EMEA, APAC, US, and Canada.
- Benefits: Enjoy hybrid working with 40% in-office time and competitive pay of £429/day.
- Why this job: Be part of a dynamic team shaping government services while enhancing your analytical skills.
- Qualifications: Must hold SC Clearance; experience with PVCS, EARS, Windows, XML, and client-facing roles required.
- Other info: Opportunity for proactive individuals with excellent interpersonal skills and a positive attitude.
The predicted salary is between 30000 - 42000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role: Performance Analyst - One Login for Government
Location: Telford (hybrid working - 40% office)
Candidate Must hold SC Clearance
Duration: 6 months
Rate: 429 GBP/day
Key Skills & Experience
- Performance Analyst to join the One Login for Government programme.
- Working with the One Login programme on shaping delivery for the team, ensuring analytics & dashboard information is correct, working with GDS on the information they need to see for One Login, providing information to feed into Beta phases, support live issues and working with Design & Build teams on the information the team need to provide as part of sprint deliverables/output.
- Responsible for supporting the application aspects of multiple live services.
- Management of live incidents.
- Investigation of incidents and provision of resolutions.
- Interaction/interface with Solutions Delivery (project handover, Clone testing, etc.).
- Involvement in live incidents escalated via other support teams.
- Co-ordination with New Projects to gain an understanding of Live Support Requirements.
- Provision of Out of Hours (On Call) cover on a rota basis.
- Collection of adhoc statistics.
- Housekeeping on Live Services and Databases.
- Creation & maintenance of support documentation (LSMs, etc.).
- Attend Live support and customer meetings.
- Enhancement suggestions through Change Proposals/CIPs and Trouble Tickets.
- Technical Advice/Support to other areas inc. the customer.
- Analytical skills, decision making, forward thinking.
- Working knowledge of Live Service Systems and applications.
- Experience of PVCS, EARS & Windows.
- Knowledge of Clarity.
- MS Office applications knowledge.
- Experience of XML.
- Experience of Maestro Scheduler.
- Client facing.
- Good negotiation skills, well organised and proactive.
- Excellent interpersonal skills at all levels, with a positive 'can do' attitude.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Performance Analyst employer: eTeam Workforce Limited
Contact Detail:
eTeam Workforce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as PVCS, EARS, and Maestro Scheduler. Having hands-on experience or at least a solid understanding of these systems will give you an edge during discussions.
✨Tip Number 2
Prepare to discuss your analytical skills and how you've applied them in previous roles. Be ready to provide examples of how you've resolved live incidents or improved service delivery, as this will demonstrate your capability to handle the responsibilities of the Performance Analyst role.
✨Tip Number 3
Network with professionals in the field, especially those who have experience with government projects or similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Showcase your client-facing skills by preparing to discuss how you've effectively communicated with stakeholders in the past. Highlight any experiences where you've negotiated solutions or provided technical advice, as this aligns well with the job's requirements.
We think you need these skills to ace Performance Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Performance Analyst role. Focus on your analytical skills, experience with live service systems, and any client-facing roles you've had.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Emphasise your experience with analytics, dashboard information, and your ability to manage live incidents.
Highlight Relevant Skills: In your application, clearly outline your proficiency in tools like PVCS, EARS, and XML. Mention your knowledge of MS Office applications and any experience with Maestro Scheduler, as these are key for the role.
Showcase Your Interpersonal Skills: Since the role requires excellent interpersonal skills, include examples in your application that demonstrate your ability to communicate effectively and negotiate well with clients and team members.
How to prepare for a job interview at eTeam Workforce Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Performance Analyst, especially in relation to the One Login for Government programme. Familiarise yourself with key terms like analytics, dashboard information, and live service management.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with tools and technologies mentioned in the job description, such as PVCS, EARS, XML, and Maestro Scheduler. Highlight specific examples of how you've used these in past roles.
✨Demonstrate Problem-Solving Abilities
Since the role involves managing live incidents and providing resolutions, be ready to share examples of how you've successfully resolved issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Client Interaction Scenarios
Given that the position requires good negotiation skills and client-facing abilities, think of scenarios where you've had to communicate effectively with clients or stakeholders. Be ready to discuss how you handled those interactions.
