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- Tasks: Help customers plan and book their dream holidays while driving sales through social media.
- Company: Join Hays Travel, a leading name in the travel industry with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary with unlimited bonus potential and opportunities for personal development.
- Why this job: Be part of a dynamic team that values exceptional customer service and promotes a fun work culture.
- Qualifications: 1 year of experience as a Travel Consultant and a passion for travel are essential.
- Other info: A recognised travel qualification is desirable but not mandatory.
The predicted salary is between 24000 - 36000 £ per year.
Competitive salary with unlimited bonus potential. We are looking for experienced Travel Consultants to join our successful teams in our branches. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays. Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers. Our customers are at the forefront of everything we do so exceptional customer service experience is required.
What will be your key responsibilities?
- Build and maintain relationships with customers
- Identifying and meeting customers’ needs
- Use social media to promote offers, generating customer engagement and sales leads
- Participating in promotional events and activities to increase exposure of the branch
- Achieving individual and team sales targets
- Assisting with the day-to-day operation of the branch
- Willingness to participate and deliver training appropriate to own development
- Effectively performing administrative duties and follow processes accurately
What competencies we are looking for?
- Ability to work towards individual Travel Consultant targets and team sales targets
- Excellent communication skills and customer service experience
- Good accuracy and numerical skills
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
- Competent IT Skills
What experience we are looking for?
- At least 1 year experience as a Travel Consultant
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Problem solving
- Team player
- Good organisational and time-management skills
- A recognised travel qualification (desirable)
Travel Consultant - St Helens employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - St Helens
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in interviews but also demonstrate your passion for travel, which is crucial for a Travel Consultant role.
✨Tip Number 2
Engage with potential customers on social media platforms. Share travel tips, destination highlights, and special offers to showcase your expertise and build a following that could translate into leads for the job.
✨Tip Number 3
Network with other professionals in the travel industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at Hays Travel.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will highlight your suitability for a role focused on exceptional service.
We think you need these skills to ace Travel Consultant - St Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Travel Consultant. Emphasise your product knowledge, customer service skills, and any relevant qualifications. Use keywords from the job description to align your experience with what they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and tourism. Mention specific experiences where you successfully met customer needs or achieved sales targets. This is your chance to show your personality and enthusiasm for the role.
Highlight Relevant Experience: In your application, focus on your previous roles in travel consultancy. Discuss how your skills in communication, problem-solving, and teamwork have contributed to your success in the industry. Provide examples of how you've used social media to engage customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and tourism during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this will resonate well with the interviewers.
✨Demonstrate Product Knowledge
Be prepared to discuss various travel products and destinations. Research popular holiday packages and current trends in the travel industry to showcase your expertise and ability to meet customer needs.
✨Highlight Customer Service Skills
Since exceptional customer service is crucial for this role, come equipped with examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your commitment to putting customers first.
✨Prepare for Team Dynamics
As teamwork is essential in this position, think of examples where you've collaborated effectively with others. Be ready to discuss how you can contribute to a positive team environment and help achieve sales targets together.
