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- Tasks: Lead shifts, ensure guest satisfaction, and maintain a vibrant atmosphere.
- Company: Join Lane7, the UK's leading boutique bowling experience with exciting activities.
- Benefits: Enjoy 28 days holiday, free bowling, discounts, and team socials.
- Why this job: Be part of a fun, energetic team that values growth and creativity.
- Qualifications: 2+ years in hospitality management; must be energetic and customer-focused.
- Other info: Fluency in English and right to work in the UK required.
The predicted salary is between 24000 - 36000 £ per year.
Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
We’re looking for mega creative, passionate, and exciting people with huge personalities to join our management team and make our guest and team experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor / management experience in the hospitality or Leisure sector
The Role
- Ensure our guest journey is immaculate, from start to finish
- You’re the port of call for our guests, whether you’re checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management policies
- Respond to complaints within the given parameters or escalate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times
What We’ll Offer
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme.
To Apply
All candidates must be fluent in written and spoken English and have the right to work in the UK. Does this sound what you’re looking for? Get in touch asap to find out more and join us!
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Duty Manager employer: North
Contact Detail:
North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Lane7's brand and values. Understanding their unique atmosphere and offerings will help you demonstrate your passion for the role during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from your previous experience. Highlight how you've created memorable experiences for guests, as this aligns perfectly with what Lane7 is looking for.
✨Tip Number 3
Network within the hospitality and leisure sector. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights about the company culture and potentially get a referral.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate teams. Lane7 values energetic and creative leaders, so be ready to share how you can contribute to a positive team environment.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Lane7 is looking for in a Duty Manager. Highlight your relevant experience and skills that align with their requirements.
Craft a Tailored CV: Create a CV that showcases your management experience in the hospitality or leisure sector. Emphasise your energetic personality, customer service skills, and any creative contributions you've made in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing excellent guest experiences. Share specific examples of how you've created positive environments in past roles and why you want to join Lane7.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. Ensure that your enthusiasm for the role and the company shines through in your writing.
How to prepare for a job interview at North
✨Show Your Personality
As a Duty Manager, having an infectious personality is key. Make sure to let your true self shine during the interview. Share stories that highlight your energy and creativity, as this will resonate well with the Lane7 team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Lane7 values great guest experiences, so be ready to discuss how you’ve handled complaints or gone above and beyond for customers.
✨Know the Brand
Familiarise yourself with Lane7's offerings and atmosphere. Understanding their unique blend of activities and how they create memorable experiences will show your genuine interest in the role and the company.
✨Discuss Team Leadership
Be prepared to talk about your management experience. Highlight how you've led teams, ensured health and safety compliance, and maintained high standards. This will demonstrate your capability to manage shifts effectively at Lane7.
