Bridal Specialist

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….

Vivienne Westwood is looking for a Bridal Specialist to join the Sales team in the Davies Street Store on a full-time basis.

We are looking for someone to maximize sales and deliver exceptional customer service, ensuring adherence to company standards, policies, and procedures, with a special focus on the Bridal department.

The ideal candidate will represent the Vivienne Westwood brand to the highest standard in all professional activities and customer interactions. Working collaborating effectively with the Bridal and Couture Department, ensuring seamless operations and outstanding customer satisfaction.

KEY RESPONSIBILITIES

• Provide excellent levels of customer service and surpass customer expectations at every opportunity
• Maximise every selling opportunity to achieve store and individual sales targets and KPI indicators
• Provide enhanced till accountability e.g. able to process refunds and price overrides and can be relied upon to cash up when necessary
• Identify customer needs and answer all products related questions with emphasis on Bridal & Couture
• Be able to respond to queries regarding price, location, features, benefits and use of Vivienne Westwood merchandise with an emphasis but not confined to Bridal & Couture
• Be able to answer queries from less experienced colleagues in response to customer enquiries,
• Follow Company procedures and processes to maintain security of stock, customer records and cash handling
• Enhance standards of merchandise presentation and housekeeping
• Ensure all customers’ orders and alterations are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures
• Take every opportunity to capture customer data in order to expand the VW UK database and encourage repeat visits and customers loyalty
• Look out for opportunities to grow the business within the store (emphasis on Bridal & Couture)
• Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• Attend and participate in all store meetings and training events as required
• Ensure excellent communication and professionalism is maintained at all times
• Adhere to company policy regarding dress code and conduct as outlined in the employee handbook
• Communicate all potential health & safety issues to the store manager and comply with Company safety and security procedures
• Complete any other tasks outlined by the store management.

PROFILE & KEY SKILLS

• Have at least 2-year’s relevant experience
• Excellent customer service skills with a focus on exceeding expectations.
• Strong sales and target-driven mindset.
• Knowledgeable about Bridal & Couture products and able to convey this knowledge effectively.
• Proficient in till operations, including processing refunds, price overrides, and cash handling.
• Strong organisational and time-management skills for managing stock and completing customer orders efficiently.
• Skilled in resolving customer complaints and maintaining professionalism.
• Willingness to learn and participate in training events and meetings.
• Adherence to company policies, including dress code and safety procedures.

(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)

BENEFITS

• Commission
• Uniform allowance
• Staff discounts
• Training
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Perkbox membership: access to a wide range of perks, discounts, and wellness resources
• Opportunity to develop new skills and progress in your career
• Opportunity to work for a company that cares and believes in its people and the environment

Applications may close before the deadline, so please apply early to avoid disappointment.

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link