Sales Support Engineer

Career Area: Engineering Compensation Grade: 23 Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you\’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Title: Sales Support Engineer Salary: £44,980 – £56,225 per annum (depending on experience) Location: Larne Benefits: 25 days annual leave plus bank holidays Up to 12% bonus Contributory pension scheme – Caterpillar will double the employee\’s contribution up to 6% Contributory share scheme – Caterpillar will match 50% of the employee\’s contribution. Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase. Flexible working arrangements will be considered for this role, in-line with the needs of the business. About EPD Caterpillar\’s Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centres, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We\’re committed to providing sustainable and reliable solutions to our customers. We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better-more sustainable-world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better, more sustainable world for future generations! The opportunity The role of a Sales Support Engineer is to provide technical and commercial sales support for switchgear and controls products for Europe and Asia regions. This includes assisting outside sales personnel and dealers with product application, and quotation support. You will work on a team with other Sales Support Engineers who perform the same role for their assigned regions. You will manage the completion of work assignments and coordinate closely with outside sales to support the dealers. What you will do: Recognize which products should be offered based on the customer\’s request for quote. Review customer drawings and specifications and provide clarifications, exceptions, and deviations as required with bids. Use design configurators to build conceptual switchgear layouts to feed the costing tool. Request quotes from different vendors as required for ancillary equipment as needed. Use costing tools to provide costing for custom applications. Develop sales proposals. As quotes become orders, create the order entry tasks necessary to facilitate the transfer of the project to the project execution teams. What you will have: Technical Excellence – Level Extensive Experience: Advises others on the assessment and provision of all technical solutions in controls and switchgear. Engages appropriate subject matter resources to effectively resolve technical issues. Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Assumes accountability for personal technical performance and holds others responsible for theirs. Product Design and Development – Level Extensive Experience: Ability to design, build, and develop a solution from concept through to proposal – specifically automated controls and switchgear. Develops organizational standards and processes in order to maximize complex product services\’ efficiency and effectiveness. Advises on the appropriate solutions to complex product design and development problems. Analytical Thinking – Level Extensive Experience: Identifies many possible causes for a problem based on prior experience and current research. Quantifies the costs, benefits, risks and chances for success before recommending a course of action. Effective Communications: – Level Extensive Experience: Adapts documents and presentations with dealers and/or customers. Communicate effectively at all levels of the business. Managing Multiple Priorities – Level Extensive Experience: Effectively manage multiple sales opportunities and deadlines. Addresses potential conflicts that impact current delivery commitments. Responds to shifting priorities while maintaining progress of regularly scheduled work. Demonstrates an expectation that there will be ongoing shifts in demands and priorities. Education: A degree in an accredited engineering, management, marketing, or related program or equivalent experience working in an engineering or technical function. Additional information: Up to 10% travel requirement. About Caterpillar Caterpillar Inc. is the world\’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we\’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar is an Equal Opportunity Employer (EEO). Posting Dates: January 15, 2025 – February 12, 2025 The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. Not ready to apply? Join our Talent Community . To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.