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- Tasks: Welcome visitors and provide top-notch customer service in a vibrant office environment.
- Company: Portico is dedicated to creating memorable experiences in multi-tenanted office buildings.
- Benefits: Enjoy great holiday allowance, pension contributions, and exclusive discounts on high street retailers.
- Why this job: Be the face of the building, build relationships, and innovate visitor experiences every day.
- Qualifications: Customer service experience required; must be adaptable, detail-oriented, and a people person.
- Other info: Join a supportive team with excellent training opportunities and a fun work culture.
The predicted salary is between 21600 - 32400 £ per year.
Portico are on the lookout for a Front of House Coordinator for a multi-tenanted office building in Edinburgh. The overall aim of the Front of House Coordinator is to work alongside the facilities manager and other service providers to create and cultivate a positive visitor experience. The Front of House Coordinator will provide a friendly welcome, customer focused assistance onsite and a fond farewell to create lasting memories for visitors & occupiers. They will have a fantastic knowledge of the building's operations and work closely with the client to innovate regularly.
Shifts: 40 hours per week, shifts from 8am-5pm Mon-Fri.
Salary: £27,000
Qualifications:
- The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically.
- They must be a people person and show good levels of flexibility and adaptability to look after differing client needs.
- Passionate and an excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.
- Customer service experience is required for the role.
- This is a stand-alone reception role. So, the successful candidate must be comfortable to be the sole Portico team member on site, whilst being a part of a larger team within the portfolio.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Front of House Coordinator employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Coordinator
✨Tip Number 1
Familiarise yourself with the building's operations and services. Understanding the ins and outs of the office environment will not only help you answer questions confidently but also demonstrate your initiative and commitment to creating a positive visitor experience.
✨Tip Number 2
Showcase your customer service skills in any interactions you have prior to the interview. Whether it's through networking events or casual conversations, being friendly and approachable can leave a lasting impression on potential employers.
✨Tip Number 3
Research Portico and their values. Understanding their mission and how they operate will allow you to align your responses during discussions, showing that you're not just looking for any job, but are genuinely interested in contributing to their team.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks in previous roles. As a Front of House Coordinator, you'll need to juggle various responsibilities, so demonstrating your multitasking abilities will be key in making you stand out.
We think you need these skills to ace Front of House Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Front of House Coordinator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and multitasking. Use bullet points for clarity and focus on achievements that demonstrate your ability to create positive visitor experiences.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Portico that resonate with you and explain how your background makes you a great fit for the Front of House Coordinator position.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Portico Corporate Reception Management
✨Showcase Your Customer Service Skills
As a Front of House Coordinator, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your people skills and adaptability.
✨Demonstrate Knowledge of the Building's Operations
Familiarise yourself with the specific operations of the office building you'll be working in. During the interview, express your understanding of how these operations contribute to a positive visitor experience, showing that you're proactive and knowledgeable.
✨Emphasise Your Multitasking Abilities
The role requires juggling various tasks simultaneously. Be ready to discuss situations where you've effectively managed multiple responsibilities, highlighting your organisational skills and ability to prioritise under pressure.
✨Build Rapport with the Interviewers
Since this role involves creating lasting relationships with tenants, it's important to establish a connection with your interviewers. Be friendly, approachable, and engage them in conversation to showcase your interpersonal skills right from the start.
