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- Tasks: Handle customer inquiries and provide solutions to create a positive experience.
- Company: Join a programme connecting you with top UK employers for remote customer service roles.
- Benefits: Enjoy flexible schedules, free training, and nationally recognised qualifications.
- Why this job: Perfect for developing skills in a supportive, remote work environment with great work-life balance.
- Qualifications: No prior experience needed; just bring your communication and problem-solving skills.
- Other info: Limited places available; apply now to secure your spot in this free programme!
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a remote job as a Customer Experience Executive? We work with some of the UK’s largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance.
Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications. This is a totally free (government funded) programme but some eligibility conditions will apply.
Programme Topics Include:
- What is Remote & Hybrid Working?
- How To Set Up Your Home Office
- How To Stay Motivated
- Maintaining a Positive Mindset
- CV Workshop
- Application Support
- Customer Service & Business Admin Skills
- Equality & Diversity at Work
Limited places are available so apply online now!
Responsibilities Include:
- Professionally process outbound sales and/or customer service calls
- Respond to customer questions
- Resolve customer issues
- Record and verify accurate information on all calls
- Maintain consistent, reliable attendance standards
If you are looking for an exciting opportunity to develop your skills as a remote customer service operative this will be ideal for you. Apply online today!
Customer Experience Executive - Remote employer: Dekalogic
Contact Detail:
Dekalogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive - Remote
✨Tip Number 1
Familiarise yourself with remote working tools and platforms. Since this role is remote, being comfortable with software like Zoom, Slack, or customer service platforms can give you an edge during the selection process.
✨Tip Number 2
Practice your communication skills. As a Customer Experience Executive, you'll need to convey information clearly and effectively. Consider role-playing scenarios with friends or family to enhance your verbal communication.
✨Tip Number 3
Research common customer service challenges and solutions. Understanding typical issues customers face and how to resolve them will prepare you for potential interview questions and demonstrate your proactive approach.
✨Tip Number 4
Network with current or former customer service professionals. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Experience Executive - Remote
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Executive. Familiarise yourself with the skills required, such as communication and problem-solving, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service roles on your CV. Use specific examples that demonstrate your ability to handle inquiries and resolve issues effectively. Make sure to include any qualifications or training related to customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for remote work and how the training programme aligns with your career goals. Mention your understanding of remote working dynamics and your commitment to maintaining a positive mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Dekalogic
✨Understand the Role
Make sure you thoroughly understand what a Customer Experience Executive does. Familiarise yourself with the responsibilities listed in the job description, such as handling inquiries and resolving issues, so you can speak confidently about how your skills align.
✨Showcase Your Communication Skills
As this role heavily relies on communication, prepare examples that demonstrate your ability to communicate effectively. Think of situations where you successfully resolved customer issues or handled difficult conversations.
✨Prepare for Remote Work Questions
Since this is a remote position, be ready to discuss your home office setup and how you stay motivated while working from home. Employers will want to know how you manage your time and maintain productivity in a remote environment.
✨Highlight Problem-Solving Abilities
Be prepared to share specific examples of how you've solved problems in previous roles. This could involve discussing a challenging customer interaction and how you turned it into a positive experience, showcasing your critical thinking skills.
