Ambulatory Pharmacy Technician (Part-Time)

The ambulatory pharmacy technician provides integrated support to patients, pharmacists and providers by utilizing a 'hands-on' approach to total quality patient care through the delivery of a full continuum of medication access and adherence support.

Responsibilities:

• Interpret and enter prescriptions; clarify prescription orders with pharmacist and/or clinician as appropriate.
• Label and fill prescriptions for the pharmacist to verify.
• Perform pharmaceutical calculations.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify and assemble supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Prepare medication for delivery to patients and departments.
• Provide medication delivery services to patients within hospitals.
• Answer, resolve and triage inbound inquiries.
• Provide outbound therapy/medication adherence check-ups.
• Secure refill prescriptions.
• Resolve insurance related issues and assist patients with applying for various forms of medication financial assistance including patient assistance applications, copay cards, and Medicare Extra Help enrollment.
• Maintain pharmacy inventory including drug ordering and receiving.
• Communicate directly with patients over the phone to assist them in the awareness of their medications and address any concerns.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, and implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect the organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Complete all medication prior authorization requests for non-specialty medications and facilitate appeal process when indicated.
• Document all direct patient care activities, including but not limited to medication access-related requests and adherence support as a “Patient Outreach” within Epic hyperspace.
• Coordinate with care team to resolve any medication-access related issues to ensure timely patient access to medications.
• Support Ambulatory Care Pharmacists with scheduling patient appointments (e.g., Annual Wellness Visits), screening work queue referrals and triaging appropriately.
• Communicate outcomes of medication access requests/referrals to appropriate healthcare team members in Epic Hyperspace.
• Address all medication access and prior authorization requests sent to the Care New England Pharmacy Techs Pool.
• Assist primary care providers and support staff with processing of refill requests.
• Develop and maintain document with patient assistance program application guidelines.
• Conduct medication adherence outreach calls.

Job Qualifications and Specifications:

• Required Licensure/Certification: Applicant must be registered in the State of Rhode Island as a Pharmacy Technician. National certification as a CPhT must be obtained within 6 months of hire.
• Years of Experience: Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician.

Care New England Health System (CNE) and its member institutions are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.