Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch service, maintain systems, and build customer relationships.
- Company: Join a dynamic team in London focused on innovative engineering solutions.
- Benefits: Enjoy a competitive salary, early finishes, life insurance, and up to 30 days holiday.
- Why this job: Be part of a supportive culture with opportunities for travel and personal growth.
- Qualifications: A full UK driving licence and an electrical/electronic background are preferred.
- Other info: Weekend and evening call-out cover required on a rota basis.
The predicted salary is between 30000 - 41000 £ per year.
Field Service Engineer
Location - London
Permanent role
Key role and responsibilities for Field Service Engineer:
- Provide exceptional service to all customers
- Root cause removal of issues and feed information for technical bulletins
- Regular PPM maintenance of existing products
- Installing systems and products
- Updating site equipment and carrying out all relevant hardware and software modifications
- Managing and controlling spare parts of products repair and upgrade
- Building long-term relationships with customers
- Ensuring all the items are not out of service for more than 48h
- Report any issues on companies system
- Respond to calls within 2 hours with high first time fix rate
- Ensure all the documentation is recorded accurately
- To undertake any other duties required by management to meet the needs of the business
- Responding to on site customer support requests
- Keep accurate boot stocks and consume parts as per the process
Minimum requirements for Field Service Engineer:
- Full UK driving licence
- Sound electrical / electronic background with recognised engineering qualifications an advantage
- Experience of Networks and server installation and maintenance an advantage
- PC literate with ability to create, modify and maintain MS office documents (Excel, Word, PowerPoint)
- Proven organisational skills and self-motivated
- Weekend and evening call out cover on a rota system with other regional engineers
Salary: £37,000 per annum
Benefits:
- Permanent job
- Early finish on Friday
- Life insurance
- Pension contribution
- Up to 30 days holiday
- Opportunities to travel abroad for work purposes
- Company Car
If you believe that your skills and experience match what we are looking for please call Ethero or submit your CV by clicking 'Apply Now' and we will be in touch.
Service Engineer - London employer: Ethero
Contact Detail:
Ethero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - London
✨Tip Number 1
Familiarise yourself with the latest technologies and trends in electrical and electronic engineering. This will not only help you during interviews but also demonstrate your commitment to staying updated in your field.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills. Being able to showcase your problem-solving abilities in real-time can set you apart from other candidates.
✨Tip Number 4
Demonstrate your customer service skills during the interview process. Since building long-term relationships with customers is key, share examples of how you've successfully managed client interactions in the past.
We think you need these skills to ace Service Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the Service Engineer role. Emphasise your electrical/electronic background, any engineering qualifications, and experience with networks and server installations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and technical problem-solving. Mention specific examples of how you've successfully resolved issues in the past and how you can contribute to building long-term relationships with customers.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially your proficiency with MS Office and any relevant software or hardware modifications you've performed. This will demonstrate your capability to manage and control spare parts and documentation accurately.
Showcase Organisational Skills: Provide examples of your organisational skills in your application. Mention any experiences where you managed multiple tasks or projects simultaneously, as this is crucial for responding to customer support requests and maintaining accurate boot stocks.
How to prepare for a job interview at Ethero
✨Showcase Your Technical Skills
As a Service Engineer, you'll need to demonstrate your electrical and electronic knowledge. Be prepared to discuss your qualifications and any relevant experience with networks and server installations during the interview.
✨Emphasise Customer Service Experience
Building long-term relationships with customers is key in this role. Share examples of how you've provided exceptional service in previous positions, and be ready to explain how you handle customer issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you've successfully diagnosed and resolved technical issues, and be ready to walk the interviewer through your thought process.
✨Demonstrate Organisational Skills
The role requires strong organisational skills, especially when managing spare parts and documentation. Prepare to discuss how you keep track of inventory and ensure accurate records in your previous roles.
