Store Colleague

Overview

Store Colleague role at GO Outdoors LTD. Position in our strong outdoor retailer; we inspire and equip customers, living values of Team, Responsibility, Passion, Integrity.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring the best experience, and using the customer service measurement programme.
• Drive and exceed sales targets using in‑store devices, offering full product range and maximizing add‑on sales.
• Maintain high visual and merchandising standards – keep shop floor clean, stocked, displays according to brand guidelines.
• Support overall store operations by assisting other departments, representing the company professionally, adhering to safety guidelines.
• Process sales transactions accurately, handling cash and card payments.
• Upsell and cross‑sell products to maximize sales opportunities.
• Maintain stock levels, keep shelves organized and appealing.
• Address and resolve customer queries professionally.
• Collaborate with sales assistants and team members to achieve store targets.

Role Objectives and KPIs

• Contribute to achieving or exceeding monthly sales targets.
• Drive additional KPIs – Units, Conversion, ATV, UPT.
• Achieve upselling or cross‑selling targets.
• Maintain high Net Promoter Score.
• Ensure shop floor stock is fully replenished.

Skills & Experience

• Positive attitude in fast‑paced, customer‑focused retail environment.
• Enthusiastic about challenges as opportunities for learning.
• Confident interpersonal and communication skills, engaging customers.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Company discount 25% off a wide range of products (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals from retail and hospitality partners.
• Access to counselling, digital health, and well‑being services via TELUS Health.
• Health cash plans.
• Internal development courses, apprenticeships and accredited qualifications.
• Discounted gym memberships at JD Gyms.
• Colleague networks, volunteer opportunities with JD Foundation.
• Employer engagement forums, incremental holiday allowance.

Application Process

Applications that meet the skill criteria will be contacted for a first‑stage meeting with the talent team. Shortlisted candidates will be invited to interview with the hiring manager.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Sales and Business Development