At a Glance
- Tasks: Manage waiting lists and theatre schedules while ensuring confidentiality and efficiency.
- Company: Join Lancashire Teaching Hospitals, a leading healthcare provider dedicated to exceptional patient care.
- Benefits: Enjoy flexible working options, development opportunities, and a supportive team environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: GCSEs in English and Maths or equivalent; experience in customer-focused roles preferred.
- Other info: Apply early as the vacancy may close once sufficient applications are received.
The predicted salary is between 30000 - 42000 £ per year.
We hope to be welcoming you to the Lancashire Teaching Hospitals team soon; we’ve shown you exactly why we’re 'a great place to work', now it’s time to see for yourself! Have a look at our current vacancies down below and make the first step to starting a fantastic new career.
Are you equipped with drive and determination, seeking a fulfilling challenge? Look no further. We are in search of an enthusiastic and self-motivated team player to join our Scheduling Service team in a role that is both challenging and rewarding. As a vital member of our team, you will be tasked with the intricate and demanding responsibilities of procedure booking and theatre scheduling. This role demands not only diligence and precision but also a proactive and innovative approach. Located at the esteemed Sharoe Green Unit within the Royal Preston Hospital, you will join a dynamic and dedicated team committed to delivering exceptional service and efficiency. This position offers a unique opportunity to contribute to the seamless operation of our healthcare services while continuously advancing your skills and expertise. If you possess the drive and determination to excel in a fast-paced environment and are eager to make a meaningful impact, we invite you to join us in this fulfilling endeavour.
Main duties of the job
- You will be responsible for managing the waiting lists and theatre schedules of individual consultants with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity.
- You will also work with all our clinical service departments to ensure the delivery of the 18-week referral to treatment pathways.
- You will have excellent communication, leadership, operational, and interpersonal skills and must have in-depth knowledge and experience of the Trust's Waiting List booking processes and the systems that support this function along with PTL management and, most importantly, Flex and IT expertise.
- You will understand theatre capacity and demand issues across their specialities as you will be liaising regularly with the divisions to ensure provision of an efficient and high-quality service.
- You will ensure adherence to corporate data quality and information governance.
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Detailed job description and main responsibilities:
- Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers, and relatives.
- Maintain effective communication with colleagues and peers.
- Work alongside other directorate teams within the Trust to ensure that all required standards are achieved and maintained to meet department/Trust targets.
- Ensure effective theatre utilisation.
- Ensure patients are given appropriate preparation advice before surgery and ensure any specialist equipment requested is available at the time of surgery.
- Ensure Waiting Lists are managed in accordance with the 'Your Guide to the NHS' requirements and the 18-week referral to treatment pathway.
- Verify that all elective surgery has taken place and patients have been correctly removed from the waiting list.
- Rotate within the departmental procedure team to ensure that a multi-skilled workforce is maintained.
- Maintain a real-time process for ensuring that QCPR data is updated and reasons for change are robustly recorded.
- Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem.
- Escalate any major issues to your Manager if appropriate.
- Maintain confidentiality at all times as required by legislation and Trust Policy.
- Play an active role in team, internal/external meetings and audits as required.
- Actively participate in the PDPR process.
- Demonstrate working processes and duties to new starters and agency staff.
- Treat everyone with dignity and respect.
- Act in accordance with current legislation, policies, procedures, and good practice.
- Report behaviour that undermines equality and diversity.
Person specification
- Experienced in the use of Quadramed.
- Understanding of the Waiting List processes including 18 week pathways.
- Understanding of theatre scheduling.
- Experience in working under pressure, managing a large workload and working as part of a team.
- Experience of working in a customer focused environment.
- Understanding of Information Governance, Data Quality, and its requirements.
- Ability to prioritise own workload.
- Overview of the Health Records, Waiting List and Booking Service functions.
- Understanding of the NHS processes including 18 week pathways.
Qualifications and Education
- GCSE in English and Mathematics Grade C or Above OR Level 2 Functional Skills in English and Mathematics.
- Efficient in the use of Microsoft Windows applications.
- ECDL or equivalent experience.
Thanks for taking the time to view this advert; we’re looking forward to receiving your application.
Waiting List & Procedures Clerk employer: Lancashire Teaching Hospitals NHS Foundation Trust
Contact Detail:
Lancashire Teaching Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting List & Procedures Clerk
✨Tip Number 1
Familiarise yourself with the NHS's 18-week referral to treatment pathways. Understanding this process will not only help you in the role but also demonstrate your commitment and knowledge during any discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of Lancashire Teaching Hospitals. They can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for interviews or discussions.
✨Tip Number 3
Brush up on your IT skills, particularly with Quadramed and Microsoft Windows applications. Being proficient in these systems is crucial for the role, and showcasing your technical abilities can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss real-life examples of how you've managed workloads under pressure. This role requires excellent organisational skills, so having specific instances ready will highlight your capability to thrive in a fast-paced environment.
We think you need these skills to ace Waiting List & Procedures Clerk
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Waiting List & Procedures Clerk position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Personalise Your Supporting Information: In the supporting information section, provide concrete examples of your relevant experience. Use clear headings or bullet points to structure your response, making it easy for the recruiting manager to see how you meet the criteria outlined in the job description.
Highlight Relevant Skills: Emphasise your knowledge of NHS processes, particularly the 18-week referral to treatment pathways and theatre scheduling. Mention any experience you have with Quadramed and your ability to manage waiting lists effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Lancashire Teaching Hospitals NHS Foundation Trust
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Waiting List & Procedures Clerk. Familiarise yourself with NHS protocols, especially regarding waiting lists and theatre scheduling. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As this role involves liaising with various departments and patients, highlight your communication skills during the interview. Provide examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled challenges in the past. The role requires dealing with queries and issues promptly, so share specific examples where you've successfully resolved problems or improved processes.
✨Emphasise Teamwork and Adaptability
This position is part of a dynamic team, so it's essential to show that you're a team player. Discuss experiences where you've collaborated with others and adapted to changing circumstances, as this will reflect your ability to thrive in a fast-paced environment.