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- Tasks: Build long-term client relationships and act as a trusted advisor in e-commerce.
- Company: Join Bloomreach, a leading company transforming e-commerce with data-driven solutions.
- Benefits: Enjoy flexible working hours, remote-first culture, and generous personal development budgets.
- Why this job: Be part of a dynamic team that values freedom, responsibility, and social impact.
- Qualifications: 3-5 years in B2B SaaS, strong understanding of e-commerce trends, and analytical skills required.
- Other info: Participate in volunteering activities and enjoy quarterly 'DisConnect' days to recharge.
The predicted salary is between 36000 - 60000 £ per year.
Currently expanding our Customer Success team, we’re looking for a new colleague as Senior Customer Success Manager (CSM) for the UK. Help top e-commerce businesses boost their performance. Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.
Tasks and responsibilities:
- Build long-term relationships with your clients.
- Act as a trusted advisor & industry expert able to challenge the status quo.
- Ensure that CDP Pillar delivers value to the client at every moment of the cooperation.
- Educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their client’s goals & strategy.
- Ensure that the cooperation is a win-win for both sides.
What we expect of the candidate:
- 3-5 years of work experience, ideally in B2B SaaS in online retail/e-commerce analytics, marketing.
- In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
- Knowledge of e-commerce, marketing and the current trends in the industry.
- Experience of leading teams and projects or pursuing own business (ideally B2B).
- Familiarity with emerging sectors such as online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
- Ability to understand and actively use analytical concepts to identify crucial KPIs for decision-making.
- Basic understanding of technology around marketing cloud solutions.
- Independence, self-organization, ability to navigate ambiguous situations.
- Native fluency in English.
More things you’ll like about Bloomreach:
- Culture: A great deal of freedom and trust. We don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
- Personal Development: We have a People Development Program with workshops run by experts from inside the company. Our managers are encouraged to participate in the Leader Development Program.
- Compensation: Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location. Everyone gets to participate in the company’s success through the company performance bonus.
Excited? Join us and transform the future of commerce experiences!
Senior Customer Success Manager employer: Bloomreach
Contact Detail:
Bloomreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and marketing analytics. Being able to discuss current industry developments during your interview will demonstrate your expertise and passion for the field.
✨Tip Number 2
Network with professionals in the B2B SaaS space, especially those who have experience in customer success roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your ability to build long-term client relationships. Think of specific examples from your past experiences where you successfully acted as a trusted advisor and how you challenged the status quo for your clients.
✨Tip Number 4
Understand Bloomreach's culture and values deeply. Be ready to discuss how your personal work style aligns with their emphasis on freedom, responsibility, and results-driven performance during your conversations.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B SaaS, online retail, and customer success management. Use specific examples that demonstrate your ability to build long-term client relationships and act as a trusted advisor.
Craft a Compelling Cover Letter: In your cover letter, express your passion for e-commerce and data-driven business management. Mention how your skills align with the responsibilities of the Senior Customer Success Manager role and provide examples of how you've challenged the status quo in previous positions.
Showcase Industry Knowledge: Demonstrate your understanding of current trends in e-commerce, marketing, and analytics. Include any relevant certifications or training that showcase your expertise in these areas, as well as your ability to use analytical concepts effectively.
Highlight Soft Skills: Emphasise your independence, self-organisation, and ability to navigate ambiguous situations. Provide examples of how you've successfully led teams or projects, showcasing your leadership qualities and communication skills.
How to prepare for a job interview at Bloomreach
✨Showcase Your Industry Knowledge
As a Senior Customer Success Manager, it's crucial to demonstrate your understanding of e-commerce and marketing trends. Be prepared to discuss recent developments in the industry and how they impact client strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experience where you successfully navigated complex client relationships or project challenges.
✨Emphasise Relationship Building Skills
Highlight your ability to build long-term relationships with clients. Share specific examples of how you've acted as a trusted advisor in previous roles, ensuring that clients received maximum value from your services.
✨Demonstrate Analytical Thinking
Since the role involves using data to drive decisions, be ready to discuss how you've used analytical concepts in your previous positions. Explain how you identify key performance indicators and metrics that guide business decisions.
