Lead Barista - FT

As a lead barista, you make the customer experience exceptional by sharing the passion and enthusiasm you have for the Cafe, with every customer interaction. As a deputy to the cafe manager (CM), you coach, inspire, and support an environment for baristas to grow and develop. Your desire to lead the team and coach others to deliver our service standards supports the achievement of sales goals and efficiencies. In your role, you work closely with the CM to strategize and analyze the team's efforts to ensure the delivery of high-quality beverages and food products for memorable customer experiences. You help the cafe team understand the importance of putting the customer first ahead of everything else.

What You Do

• Model the cafe customer experience by ensuring consistent, friendly, personal service and thoughtful recommendations.
• Ensure a vibrant Cafe that is welcoming to all customers.
• Understand your customers and provide recommendations regarding the operations of the Cafe.
• Support positive sales results through efficient ordering.
• Coach and provide feedback to fellow baristas.
• Solve problems efficiently and correctly while being a support to others.
• Engage customers in the store by optimizing cafe sales initiatives.
• Assist with the completion of and compliance to all visual merchandising standards.
• Ensure the correct execution of all operational standards.
• Protect company assets by ensuring the accurate execution of all loss prevention procedures.
• Communicate collaboratively with your store team.
• Work in the Cafe which requires physical activity.

Knowledge & Experience

• Understand the cafe business and what it takes to be profitable.
• Exhibit solid knowledge of cafe business and operations.
• Understand and deliver excellent standards of service.
• Demonstrate good decision making.
• Shift gears quickly, prioritise and multi-task.
• Show confidence and direct work with productive results.
• Experience in training employees.
• Able to delegate and to work through others.
• Communicate effectively and collaboratively.
• Give feedback honestly and respectfully.
• Previous exemplary experience in a senior barista or barista role.

Expected Behaviors

• Prioritise customer experience above all else.
• Curious and continues to develop deep knowledge of the Cafe and market.
• Support results and understand financial factors.
• Enjoy working with people and value them.
• Well-organised and manage time efficiently.
• Excited by, adapts well to and thrives in a dynamic and changing work environment.
• Persevere with confidence in the face of adversity.
• Use good judgment and make good decisions.
• Exhibit focus and thoughtfulness.
• Remain calm during periods of high volume.
• Motivate and recognise each person.
• Take responsibility for own actions.
• Is patient and a good listener.
• Excel at setting and achieving goals.
• Display a can-do and positive attitude.
• Open to feedback and can reflect on this insight to develop and grow.

Notes

An employee in this position can expect an hourly rate starting at $16.75.

Benefits

• Part-time less than 20 hours per week: Sick pay equal to 1 hour for every 40 hours worked, Employee Discount.
• Part-time 20 - 29.99 per week: 24 – 34 hours of sick time each year, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k).
• Full Time 30+ hours per week: 36-48 hours of sick time each year, Employee Discount, 1 week of vacation your first year and 2 years thereafter, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k). Employee may enroll in Benefits for themselves and eligible dependents which includes Medical Benefits, Vision Benefits, Dental Benefits.