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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage client expectations.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider with a strong growth trajectory.
- Benefits: Enjoy flexible rewards, generous holidays, life assurance, and a great pension scheme.
- Why this job: Be part of a dynamic team focused on service excellence and personal development.
- Qualifications: Experience in customer service, strong leadership skills, and effective communication are essential.
- Other info: We prioritise your wellbeing with mental health support and a diverse, inclusive culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you an experienced people manager, looking for a new and exciting career move? Read on as we may have just the job you are looking for!
We are continuing to experience an exciting period of company growth, so it’s a great time to join our team and play a key role in our commitment to “Deliver Service Excellence”.
Responsibilities
- Manage a team of hire controllers to ensure that optimum customer service is delivered to the Client in line with the Service Level Agreement (SLA).
- Provide excellent customer service whilst managing customer expectations within the framework of the SLA.
- Work in partnership with Sunbelt Rentals Service Centres to ensure that the Customer experiences an optimum and seamless service.
- Develop a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements and processes.
- Operate remotely within the Customer environment.
- Build effective customer relationships across all client sites.
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
What you will need to bring to the Hire Desk Manager role from day one:
- Previous experience in a customer service role, preferably within a Customer Contact Centre or Service Centre environment.
- Strong interpersonal and influencing skills with the ability to effectively communicate across all levels and functions both within Sunbelt Rentals and customer organisation.
- Strong customer service ethic, reviews and actively seeks to resolve issues and improve service standards throughout the account.
- Effective planning and organising skills and a methodical approach with close attention to detail and adherence to company standards and procedures.
- Excellent leadership skills with people management and development experience.
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
Hire Desk Manager employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager
✨Tip Number 1
Familiarise yourself with Sunbelt Rentals' values and mission. Understanding their commitment to 'Deliver Service Excellence' will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of Sunbelt Rentals on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Hire Desk Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership and customer service skills. Be ready to discuss how you've successfully managed teams and improved service standards, as these are key aspects of the role.
✨Tip Number 4
Research the equipment rental industry and current trends affecting it. Being knowledgeable about the market will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
We think you need these skills to ace Hire Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and people management. Use specific examples that demonstrate your leadership skills and ability to meet Service Level Agreements (SLAs).
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experiences align with the responsibilities of the Hire Desk Manager position at Sunbelt Rentals.
Highlight Key Skills: In your application, emphasise your strong interpersonal skills, problem-solving abilities, and experience in a Customer Contact Centre or Service Centre environment. These are crucial for the role and should be clearly articulated.
Show Enthusiasm for the Company: Demonstrate your knowledge about Sunbelt Rentals and express why you want to join their team. Mention their commitment to service excellence and how you can contribute to their growth and success.
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Showcase Your Leadership Skills
As a Hire Desk Manager, you'll be expected to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand the Service Level Agreement (SLA)
Familiarise yourself with SLAs relevant to customer service roles. Be ready to discuss how you would ensure compliance with these agreements while maintaining excellent customer service.
✨Demonstrate Strong Interpersonal Skills
Since this role requires effective communication across various levels, think of instances where you've successfully navigated complex interpersonal situations. Highlight your ability to build relationships with clients and colleagues alike.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in previous roles and how you resolved them, particularly in a customer service context.
