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- Tasks: Join us as a Service Advisor, connecting customers with our workshop and ensuring top-notch service.
- Company: Be part of Mercedes-Benz of Bristol, a leader in the automotive industry with a focus on excellence.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and flexible working patterns.
- Why this job: This role offers a chance to develop customer care skills in a dynamic environment while making a real impact.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: We value diversity and support career growth through training and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Bristol. As a Mercedes-Benz Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first; you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Don’t worry if you do not have previous experience; we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a threshold level of prior exposure and participation.
Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Service Advisor employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Mercedes-Benz products and services. Understanding the brand's offerings will help you provide better advice to customers and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your customer service skills. Since this role is all about building rapport with customers, consider role-playing scenarios where you handle customer queries or complaints effectively.
✨Tip Number 3
Network with current or former Service Advisors in the automotive industry. They can provide valuable insights into the role and share tips on how to excel in the position.
✨Tip Number 4
Be prepared to discuss your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or prioritised effectively, as these are crucial in a busy service environment.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved liaising with clients. Emphasise skills like communication, organisation, and attention to detail, as these are crucial for a Service Advisor.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Mercedes-Benz of Bristol specifically and how your values align with theirs. Use examples from your past experiences to demonstrate your customer care skills.
Showcase Your Willingness to Learn: Since the role is open to candidates without prior experience, highlight your eagerness to learn and grow. Mention any relevant training or courses you've taken, and express your excitement about the training opportunities provided by Sytner.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Service Advisor.
How to prepare for a job interview at Sytner Group
✨Show Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, focusing on your communication skills and ability to resolve issues.
✨Understand the Role
Familiarise yourself with the responsibilities of a Service Advisor at Mercedes-Benz. Be ready to discuss how you can be the vital link between customers and the workshop, and how you would keep customers informed about their vehicle servicing.
✨Demonstrate Organisational Skills
Highlight your organisational and administrative skills during the interview. Discuss how you manage multiple tasks and ensure that everything runs smoothly, especially in a busy environment like a car service centre.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
