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- Tasks: Respond to customer enquiries and process orders with a focus on exceptional service.
- Company: Lincat is a leading manufacturer of commercial catering equipment with over 50 years of experience.
- Benefits: Enjoy a full-time role with a friendly team and opportunities for product training.
- Why this job: Join a passionate team dedicated to quality and customer satisfaction in a dynamic environment.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Work Monday to Friday with a rotating schedule, perfect for balancing studies.
The predicted salary is between 24000 - 36000 £ per year.
Lincat is a thriving manufacturing business and one of the world's leading names in commercial catering equipment. With over 50 years of experience, we are known for delivering world-class innovation, outstanding product quality, and exceptional customer satisfaction. Every year, we manufacture over 50,000 products and export to more than 80 countries. At Lincat, quality is at the heart of everything we do, driven by our ongoing investment in research and development and a passionate team dedicated to serving our extensive global customer base.
We have an exciting opportunity for a Customer Service Advisor to join our Internal Sales team. You will join a small, friendly team whose main focus is to respond to incoming customer enquiries through various channels and to process orders on our system. Your role is to ensure incoming calls and responding to customer emails are carried out in a timely manner, whilst achieving a high level of customer service.
This is a full-time role, working 37.5 hours per week, Monday to Friday, on a weekly rotating schedule of 8:30am to 4:30pm and 9:00am to 5:00pm.
Key Areas of Responsibility- Provide first contact for incoming enquiries to the Sales Desk, ensuring the highest standards of customer service at all times.
- Answer a high volume of incoming customer enquiries and queries, providing information and advice of a high standard of customer service.
- Deal with queries and problems from dealers, end users and the public and ensure resolution in a timely and professional manner.
- Process orders with a high degree of accuracy using the required systems.
- Establish and maintain effective working relationships with customers, dealers, co-workers and other internal and external stakeholders.
- Undertake a regular program of product training to ensure own knowledge and skills for the effective performance of the role.
- Support the development and maintenance of up-to-date information and documentation for the sales team.
- Ensure that the Sales and Support Operations Lead is informed promptly of any issues or problems.
- Work as a full team member by sharing knowledge and advice when required.
- Prior experience of working in a busy customer service or sales environment, ideally in a business-to-business/distribution network environment.
- Experience in the commercial catering market or the wider hospitality industry is desirable.
- Excellent customer service skills, with a genuine interest in helping customers.
- Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
- Able to demonstrate enthusiasm for and understanding of a busy sales environment.
- Excellent communication and interpersonal skills for building relationships with internal and external stakeholders.
- Ability to understand and retain basic product information.
- Ability to deal professionally and empathetically with callers and to manage complaints effectively.
- Able to work proactively and on own initiative whilst understanding when to consult or seek advice.
- Ability to work as part of a team.
- High-level organisational and time management skills and the ability to pragmatically assess and manage priorities.
- Sound knowledge of Microsoft software, particularly Word and Excel.
Customer Service Advisor employer: Lincat Group
Contact Detail:
Lincat Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Lincat's products and services. Understanding their commercial catering equipment will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling a high volume of calls, being clear and friendly can make a significant difference in how customers perceive your service.
✨Tip Number 3
Showcase your ability to work in a team. Highlight experiences where you've collaborated with others to solve problems or improve processes, as this is crucial for the Customer Service Advisor role at Lincat.
✨Tip Number 4
Be prepared to discuss how you handle difficult customer situations. Think of examples from your past experience where you successfully resolved complaints, as this will demonstrate your capability to manage challenges effectively.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales environments. Emphasise any roles where you dealt with high volumes of customer enquiries, as this is crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with customers. Mention specific examples from your past experiences that demonstrate your skills in handling queries and resolving issues.
Highlight Relevant Skills: In your application, clearly outline your excellent communication and interpersonal skills. Mention your proficiency in Microsoft Word and Excel, as well as your organisational abilities, which are essential for managing customer interactions effectively.
Show Enthusiasm for the Role: Express your genuine interest in the role and the company in your application. Research Lincat Group and mention what excites you about their products and commitment to customer satisfaction, showing that you align with their values.
How to prepare for a job interview at Lincat Group
✨Research the Company
Before your interview, take some time to learn about Lincat Group. Understand their products, values, and what sets them apart in the commercial catering equipment industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Customer Service Advisor, showcasing your customer service skills is crucial. Prepare examples from your past experiences where you successfully handled customer queries or complaints, highlighting your ability to empathise and resolve issues effectively.
✨Practice Your Communication
Excellent communication is key for this role. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your skills and how they relate to the job.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's future plans. This shows your enthusiasm and helps you assess if the company is the right fit for you.
