Telephonist & Out of Hours Receptionist

Main area Receptionist and Admin Services Grade Band 3 Contract Permanent: Out of Hours included Hours Full time Flexible working 37.5 hours per week (Out of Hours and Days and nights as per Rota).

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Job overview:

An exciting opportunity has arisen for a skilled receptionist to join the growing and busy switchboard team in NSFT. Duties to include:

• Dealing with enquiries, directing visitors to wards and departments, issuing and signing of keys.
• Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment.
• Replacing batteries to pagers as required.
• Compiling the daily doctors and consultants 'on call' documentation for the Trust and switchboard.

The successful applicant will provide a quality and professional switchboard and reception service to the Trust and be able to work out of hours, including nights and weekends.

Main duties of the job:

• To provide telephone operator services for all networked premises throughout the Trust.
• To operate emergency systems and pager systems.
• Responding to and following all policies and procedures in the event of an emergency i.e. Fire.
• Responding to all alarm systems and carrying out procedures as appropriate to the alarms.
• Carrying out reception duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of keys.
• Receiving all incoming mail and sorting for wards, departments and other hospitals ready for distribution.
• Frank outgoing mail to include weighing parcels ready for collection by Royal Mail.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Some of the benefits you can expect:

• A comprehensive in house & external training programmes.
• Career progression.
• Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays).
• NHS discounts and many more.

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Person specification:

• Qualifications: Switchboard trained.
• Experience: Office administration, MS office, NHS Experience, Switchboard/reception experience.
• Skills: Good communication and people skills.
• Knowledge: Good customer focused telephone manner, patience and empathy to callers, team player.
• Other: Ability to deal with the public, ability to prioritise workload, able to use own initiative.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.

EQUAL OPPORTUNITIES: Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy. We encourage you to indicate your eligibility through TRAC jobs when applying.

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.