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- Tasks: Provide exceptional customer service and manage workshop bookings efficiently.
- Company: Join Europe's No.1 Kia Dealer, known for innovative electric vehicles and top-notch customer care.
- Benefits: Enjoy perks like private medical care, employee car scheme, and 25 days annual leave.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: Strong communication skills and a full UK Driving License are essential; experience preferred.
- Other info: Inclusive recruitment process with support available for all candidates.
The predicted salary is between 24000 - 32000 £ per year.
Bolton Kia are proud to hold the title of ‘Europe’s No.1 Kia Dealer’ in terms of sales volume; the Bolton dealership sells more new vehicles than any other dealership, not just in the UK but across Europe. Conveniently located on Middlebrook Retail Park in Horwich, off Junction 6 of the M61, the dealership spans across two sites – the Sales showroom, selling new and used vehicles, and just 300 yards away, it’s Service & Parts department.
Bolton Kia are also the only dealership to be wholly owned by the manufacturer – Kia UK, giving Bolton Kia staff access to excellent employee benefits, including private medical insurance, employee car ownership scheme, employee discount schemes and more.
Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fifth most popular UK car brand in 2023. Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today.
The Role – Working in a team of 4 Service Advisors, the purpose of the role is to provide exceptional customer service and ensure the smooth and efficient operation of the service department. The incumbent should have excellent communication and organizational skills, with a passion for delivering exceptional customer service and a full UK Driving License.
At Bolton Kia we value our employees and in return for your commitment, you can expect a competitive salary, plus excellent benefits.
The Benefits- Employee Car Scheme (car lease + insurance all included from £85/month)
- Private Medical Care (Vitality)
- Annual Health Checks and free flu jabs offered
- Private Dental Care (Denplan, £0 excess)
- Pension with enhanced employer contribution
- Income Protection & life Assurance
- Critical Illness Protection
- 25 days Annual Leave + Bank Holidays
- Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more
- Financial hub providing free financial guidance and support
- Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
- Enhanced Paternity Leave
- Birthday Vouchers
- Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be ordered or fitted.
- Understand the customer's needs and correctly interpret instructions.
- Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times required.
- Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required.
- Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. Cost the work and raise invoices.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Follow up with customers to ensure their satisfaction with the service provided.
- Collating information for CSI.
- Service Advisor experience in an automotive dealership or service centre
- Strong customer service and communication skills. Able to communicate clearly and concisely with both customers and other staff members.
- Excellent organisational and time management skills
- Ability to work in a fast-paced environment.
- Proficient in Microsoft Office and dealership management software
- A Full UK Driving License is essential for this role
We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to sstephens@boltonkia.co.uk.
At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Service Advisor, Bolton Kia employer: Kia UK Limited
Contact Detail:
Kia UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Bolton Kia
✨Tip Number 1
Familiarise yourself with Kia's latest models and technologies, especially their electric vehicles like the EV6 and EV9. This knowledge will not only impress during your interview but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. Being able to demonstrate your problem-solving abilities and communication skills can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Bolton Kia or similar dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your organisational and time management skills. Being able to discuss how you've successfully managed multiple tasks in a fast-paced environment will resonate well with the hiring team.
We think you need these skills to ace Service Advisor, Bolton Kia
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a Service Advisor. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific examples of how you've successfully handled customer complaints or improved service efficiency in past roles.
Highlight Relevant Skills: Emphasise your communication, organisational, and time management skills in your application. Provide examples of how these skills have helped you succeed in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kia UK Limited
✨Research Bolton Kia
Before your interview, take some time to learn about Bolton Kia and its position as Europe’s No.1 Kia Dealer. Understanding their values, customer service approach, and the range of vehicles they offer will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or complaints, demonstrating your ability to communicate clearly and resolve issues effectively.
✨Demonstrate Organisational Skills
The role requires excellent organisational and time management skills. Be ready to discuss how you prioritise tasks and manage your time in a fast-paced environment, perhaps by sharing specific instances where you successfully juggled multiple responsibilities.
✨Prepare Questions for the Interviewers
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the dealership's future plans. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
