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For Companies At a Glance
- Tasks: Support customers via chat, phone, and email while resolving issues and improving service.
- Company: Join a leading SaaS provider in Nottingham focused on personal and professional growth.
- Benefits: Enjoy a vibrant culture, career development opportunities, and a supportive team environment.
- Why this job: Be part of a high-performing team with a commitment to trust, respect, and inclusivity.
- Qualifications: Customer service experience is essential; strong communication and problem-solving skills are a must.
- Other info: Full training provided for candidates with the right attitude; modern office with amenities.
The predicted salary is between 22400 - 33600 £ per year.
Harper Recruitment Group is pleased to support the expansion of a SaaS provider based in Nottingham. Due to their growth and market position, they seek a client-driven, bright, and energetic individual to join their team. This role offers a genuine career opportunity with a forward-thinking employer committed to your personal and professional development.
What will the role involve?
- Supporting customer enquiries via online chat, telephone, and email.
- Delivering a first-class customer experience consistently.
- Troubleshooting and resolving technical issues satisfactorily.
- Following up and documenting all client interactions using a CRM database.
- Liaising with internal stakeholders and technical teams to provide user feedback.
- Identifying opportunities for service delivery improvement.
- Educating customers on usability and product updates.
Who are we looking for?
- Previous experience in a customer service role is essential.
- Strong critical thinking and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to build sustainable relationships through emotional intelligence.
- Experience in SaaS or IoT support is advantageous but not essential, as full training will be provided to candidates with the right attitude.
What’s in it for you?
- A vibrant culture based on trust and respect.
- Part of an established, high-performing team.
- Opportunities for career development.
- Regular performance reviews and training.
- An inclusive and supportive team environment.
- Modern, centrally located Nottingham offices with parking and amenities.
Apply now to avoid missing out! Due to high application volume, we may not contact all candidates. If you haven't heard within three days, please assume you were not successful this time. Feel free to apply for other roles in the future.
About Harper Recruitment Group:
Harper Recruitment Group has been providing high-quality recruitment services across Nottingham, Derby, and the East Midlands since 1987, specializing in recruiting business support professionals at all levels on a permanent, contract, or temporary basis.
Looking for something different? Visit our website for live vacancies or send an updated CV to jobs@harperhr.co.uk.
Customer Solutions Advisor employer: Harper Finance
Contact Detail:
Harper Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Advisor
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific products offered by the company. Understanding their services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can help you feel more confident in delivering a first-class customer experience, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss examples of how you've used critical thinking and problem-solving skills in previous roles. Being able to articulate these experiences will show that you have the right mindset for tackling customer issues effectively.
We think you need these skills to ace Customer Solutions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any skills related to problem-solving, communication, and relationship-building, as these are key for the Customer Solutions Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to deliver excellent customer service and resolve issues effectively.
Highlight Relevant Skills: In your application, focus on your critical thinking and emotional intelligence skills. Provide examples of how you've successfully handled customer inquiries or technical issues in the past.
Follow Application Instructions: Ensure you follow all application instructions carefully. If the job posting requests specific documents or information, make sure to include everything required before submitting your application.
How to prepare for a job interview at Harper Finance
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've successfully handled customer enquiries and resolved issues, as this will demonstrate your capability for the Customer Solutions Advisor position.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to troubleshoot or resolve technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your critical thinking and problem-solving abilities.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your verbal communication prowess.
✨Emphasise Relationship-Building Skills
The ability to build sustainable relationships is key. Be prepared to discuss how you've used emotional intelligence in past roles to connect with customers and colleagues, and how this has contributed to a positive work environment.
