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- Tasks: Supervise a team to ensure luxury cleanliness and guest satisfaction.
- Company: Join Fairmont St. Andrews, a 5-star hotel known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, staff discounts, on-the-job training, and social events.
- Why this job: Be part of creating memorable experiences in a stunning location with growth opportunities.
- Qualifications: Warm personality, previous housekeeping experience preferred, and strong organisational skills.
- Other info: Located near St Andrews, easy commute from various Scottish destinations.
The predicted salary is between 24000 - 42000 £ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. As Housekeeping Supervisor you will assist the Executive Housekeeper with the day-to-day running of the Housekeeping department. You will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
A Little Bit About What You Will Be Doing:
- Supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxury
- Deliver daily briefings with the Room Attendant team, highlighting VIPs and setting daily initiatives
- Enhance your attention to detail, to help drive cleanliness and presentation results
- Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests
- Inspect guest rooms, with a focus in providing unique and magic moments for our guests
- Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work
Qualifications:
- Warm and caring personality; previous housekeeping experience is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management
Additional Information:
- Competitive salary
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
Housekeeping Supervisor employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the luxury standards expected at Fairmont Hotels. Research their brand values and service philosophy to demonstrate your alignment with their commitment to excellence during any interactions.
✨Tip Number 2
Network with current or former employees of Fairmont St. Andrews. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable in your discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your leadership skills and ability to manage a team effectively. Highlight instances where you improved cleanliness standards or enhanced guest experiences.
✨Tip Number 4
Demonstrate your attention to detail by preparing thoughtful questions about the role and the team dynamics during your interview. This shows your genuine interest in the position and your proactive approach to understanding the job.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Housekeeping Supervisor position. Tailor your application to highlight relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous housekeeping experience, supervisory roles, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead a team.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples of how you've successfully managed teams or improved cleanliness standards in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Housekeeping Supervisor.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Showcase Your Attention to Detail
As a Housekeeping Supervisor, attention to detail is crucial. Be prepared to discuss specific examples from your previous experience where your keen eye for detail made a difference in guest satisfaction or cleanliness standards.
✨Demonstrate Leadership Skills
You'll be supervising a team, so it's important to highlight your leadership abilities. Share experiences where you successfully managed a team, resolved conflicts, or motivated staff to achieve high standards.
✨Understand the Importance of Guest Experience
Fairmont Hotels & Resorts focuses on delivering a luxury experience. Be ready to explain how you would anticipate guest needs and create memorable moments, drawing on past experiences where you went above and beyond for guests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to managing a busy housekeeping schedule or handling guest complaints, and think through how you would respond effectively.
