Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our busy helpdesk team to manage client communications and job coordination.
- Company: SEE Services has over 30 years of experience in the maintenance industry, specializing in leisure and retail.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a supportive work environment.
- Why this job: Perfect for energetic multitaskers who thrive in fast-paced settings and want to make an impact.
- Qualifications: Previous helpdesk or admin experience preferred; strong organizational and communication skills required.
- Other info: Work with a dynamic team handling around 300 jobs weekly!
About Us: SEE Services, established over 30 years ago, is a trusted name in the maintenance industry. We specialize in delivering top-notch services primarily in the leisure and retail sectors. Currently, we handle approximately 300 reactive electrical, building, and fabric jobs per week. Our busy Maintenance Helpdesk is at the heart of our operations, offering a dynamic and fast-paced work environment that will suit energetic and proactive individuals. About the Role: We are seeking a highly organized and proactive Helpdesk Administrator to join our dynamic team. Working on a busy maintenance helpdesk, you will play a crucial role in ensuring smooth operations and excellent client service. If you thrive in a fast-paced environment and have a knack for multitasking, this role is for you. Key Responsibilities: * Helpdesk Administration: Monitor the helpdesk email inbox to ensure timely responses and actions. * Job Coordination: Raise jobs on our in-house CAFM (Computer-Aided Facility Management) system. * Client Communication: Send quotes to client portals and respond to general queries via email. * Call Handling: Answer incoming calls from clients, addressing general queries and logging emergency jobs. * Timekeeping: Process engineer timesheets with accuracy and efficiency. * Client Portals: Update and maintain client web portals to ensure data accuracy and transparency. Key Skills and Requirements: * Previous experience in a helpdesk or administrative role is preferred. * Strong organizational skills and the ability to prioritize tasks effectively. * Excellent communication skills, both written and verbal. * Proficient in using CAFM systems and other office software (e.g., Microsoft Office Suite). * Ability to work under pressure in a fast-paced environment. * A customer-focused approach with a commitment to delivering high-quality service. What We Offer: * Competitive salary and benefits package. * Opportunities for professional growth and development. * A supportive and collaborative work environment
Helpdesk Administrator employer: SEE Services
Contact Detail:
SEE Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with CAFM systems before applying. Since this role requires proficiency in using such software, having a basic understanding or even some hands-on experience can set you apart from other candidates.
✨Tip Number 2
Highlight your multitasking abilities during the interview. Given the fast-paced environment of the helpdesk, be prepared to share examples of how you've successfully managed multiple tasks simultaneously in previous roles.
✨Tip Number 3
Demonstrate your customer service skills. Prepare to discuss specific instances where you went above and beyond to assist clients, as this role emphasizes a customer-focused approach.
✨Tip Number 4
Research SEE Services and their operations. Understanding their business model and the sectors they serve will help you tailor your responses and show genuine interest in the company during the interview.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Company: Familiarize yourself with SEE Services and their operations in the maintenance industry. Highlight your understanding of their focus on leisure and retail sectors in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in helpdesk or administrative roles. Emphasize your organizational skills, multitasking abilities, and any experience with CAFM systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer-focused approach. Mention specific examples of how you've successfully managed tasks in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors. Clear and professional communication is key, especially for a role that involves client interaction.
How to prepare for a job interview at SEE Services
✨Show Your Organizational Skills
As a Helpdesk Administrator, being organized is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to discuss how you handle client queries and maintain professional communication.
✨Familiarize Yourself with CAFM Systems
Since proficiency in CAFM systems is required, take some time to research and understand how these systems work. If possible, mention any relevant experience you have with similar software during the interview.
✨Demonstrate a Customer-Focused Approach
The role emphasizes delivering high-quality service. Prepare to share specific examples of how you've gone above and beyond for clients in previous roles. This will highlight your commitment to customer satisfaction.
