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For Companies At a Glance
- Tasks: As a Claims Coordinator, you'll provide top-notch customer service and manage claims administration.
- Company: Join Unum UK, a leader in employee benefits, dedicated to creating healthy workplaces.
- Benefits: Enjoy hybrid work, generous holidays, bonuses, and wellness support including mental health resources.
- Why this job: Be part of a supportive culture that values growth, inclusivity, and social impact.
- Qualifications: We're looking for proactive communicators with attention to detail and a knack for customer service.
- Other info: Full training provided; previous experience in admin or customer service is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
- Claims Coordinator
- Dorking or Basingstoke
- Hybrid - 3 days per week in office
What will you bring?
- Provide excellent customer service to both internal and external customers in all aspects of Claims Administration.
- Be proactive, curious, and a confident communicator.
- Have an excellent telephone manner, providing great customer service.
- Speak to brokers, clients, claimants, or medical providers.
- Have good attention to detail and work in a varied and fast-paced environment.
- Be able to interpret information and make appropriate recommendations.
- Work alone and autonomously, as well as collaboratively in a team.
- Be able to use IT internal systems on a daily basis.
The successful Customer Service Advisors can expect:
- Full training
- Generous bonus
- DC pension scheme
- Life, medical, and income insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical second opinion
- 27 days holiday with the option to buy and sell up to 5 days (plus bank holidays)
- Salary sacrifice electric car scheme with free on-site electric chargers
Previous successful applicants have been from backgrounds in administration, insurance, or customer service.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Claims Coordinator employer: Unum Insurance
Contact Detail:
Unum Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Coordinator
✨Tip Number 1
Familiarise yourself with the insurance and claims process. Understanding the basics of how claims are processed will help you speak confidently during interviews and demonstrate your proactive approach.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires excellent telephone manners, consider role-playing scenarios with a friend to enhance your confidence and clarity.
✨Tip Number 3
Research Unum and its values. Knowing about the company’s mission and culture will allow you to tailor your responses in interviews, showing that you’re not just a fit for the role but also for the organisation.
✨Tip Number 4
Prepare examples from your past experiences that showcase your attention to detail and ability to work autonomously. Having specific instances ready will help you illustrate your skills effectively during the interview.
We think you need these skills to ace Claims Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Claims Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in administration, insurance, or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your attention to detail and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully provided customer service in previous roles and how you can contribute to Unum's mission of creating healthy workplaces.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Claims Coordinator role.
How to prepare for a job interview at Unum Insurance
✨Showcase Your Customer Service Skills
As a Claims Coordinator, you'll be interacting with various stakeholders. Be prepared to share examples of how you've provided excellent customer service in the past, highlighting your communication skills and ability to handle challenging situations.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. During the interview, mention specific instances where your attention to detail made a difference in your work, especially in fast-paced environments.
✨Be Proactive and Curious
Employers value candidates who take initiative. Prepare questions that show your curiosity about the company and the role, and discuss how you’ve proactively solved problems in previous positions.
✨Familiarise Yourself with IT Systems
Since the role involves using internal IT systems, it’s beneficial to mention any relevant experience you have with similar systems. If you don’t have direct experience, express your willingness and ability to learn quickly.
