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- Tasks: Join our Customer Care Team to provide top-notch support and manage customer orders.
- Company: Ovarro is a purpose-driven company enhancing global infrastructure for over 40 years.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a chance to make a real impact.
- Why this job: Be the first point of contact for customers and contribute to a sustainable future.
- Qualifications: Strong IT skills, communication abilities, and a positive attitude are essential.
- Other info: This role requires onsite work in Chesterfield and Eckington offices.
The predicted salary is between 28800 - 43200 £ per year.
Ovarro is a company with real purpose. Our RTUs and SCADA have underpinned critical infrastructure for over 40 years and our leak detection portfolio is helping to drive towards a global sustainable future. To enable this we need team members who fully live our OneTeam value which is at the heart of everything we do at Ovarro.
Ovarro is now looking to grow our Customer Care Team. We are looking to hire a Customer Executive who will provide administrative support but also combine this with a greater focus on reporting. If you feel you have the right skills and personal qualities, we would love to hear from you!
The role will provide support in the following areas:
- Support Team Assistance
- Sales Order Entry & Management
- Administration Support
This is a genuine opportunity to add real value and impact to the community. Ideas are valued at Ovarro and we appreciate commercially progressive individuals who can drive ideas to fruition individually and as part of the wider team.
As a Customer Care team member, you will be the first point of contact and your role will be to provide customer service excellence to new and existing customers constantly striving for continuous improvement. This role will require onsite work in both our Chesterfield and Eckington offices.
You will add impact at Ovarro by:
- Being the first point of contact for Ovarro customers across the globe.
- Logging internal and external support calls within SLA bound response times.
- Processing customer orders.
- Responding to Customer enquiries.
- Complaint Handling.
- Portal Management.
- Customer Training administration support.
- Sales and Repair Administration Support.
- Coordinating and booking Internal Travel.
- Adhoc Administration duties as required.
Candidates should possess:
- Great IT competency including Microsoft office suite.
- Strong communication skills.
- Ability to work under pressure in a fast-paced environment.
- Strong administration and organisational skills.
- Positive attitude and a friendly manner.
Ovarro recognise the need for a diverse workforce and we are committed to equal opportunities in employment. Ovarro employees and candidates who apply to work at Ovarro will be treated fairly and valued equally.
Customer Care Executive employer: Ovarro
Contact Detail:
Ovarro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Familiarise yourself with Ovarro's products and services, especially their RTUs and SCADA systems. Understanding the company's offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've handled customer inquiries or complaints, as this will show your ability to excel in a fast-paced environment.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for customers, being articulate and friendly is crucial. Consider role-playing common customer scenarios with a friend to build confidence.
✨Tip Number 4
Demonstrate your IT competency by brushing up on Microsoft Office Suite skills. Being proficient in these tools will not only help you in the application process but also in performing your duties effectively once hired.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your IT competency, communication skills, and ability to work under pressure. Provide specific examples from your past experiences that demonstrate these skills in action.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention Ovarro's values and how you embody the OneTeam spirit, showcasing your commitment to customer service excellence.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ovarro
✨Showcase Your Communication Skills
As a Customer Care Executive, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from past experiences where you successfully handled customer inquiries or complaints.
✨Highlight Your IT Competency
Since the role requires great IT skills, especially with Microsoft Office, make sure to mention any relevant experience you have. You could even bring up specific projects where you used these tools to improve efficiency or solve problems.
✨Emphasise Your Organisational Skills
The job involves various administrative tasks, so it's important to show that you can manage multiple responsibilities effectively. Share examples of how you've organised your workload in previous roles, especially in fast-paced environments.
✨Demonstrate a Positive Attitude
Ovarro values a friendly and positive approach. During the interview, maintain an upbeat demeanour and express your enthusiasm for the role. Discuss how your positive attitude has helped you in previous customer service situations.
