At a Glance
- Tasks: As a VWG Dedicated Technician, you'll diagnose and fix vehicles while ensuring top-notch customer service.
- Company: Join the AA, a leading name in vehicle assistance, representing iconic brands like Volkswagen and Audi.
- Benefits: Enjoy a competitive salary, flexible hours, free breakdown cover, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team, gain industry-leading training, and make a real impact on customers' journeys.
- Qualifications: You need NVQ3 in Vehicle Maintenance, a full driving licence, and a passion for problem-solving.
- Other info: Diversity is valued here; we encourage applicants from all backgrounds to apply.
The predicted salary is between 36140 - 48000 £ per year.
If you are as enthusiastic about our brand and our cars as we are, join us! As a Volkswagen Group Dedicated Mechanic for the AA you are the key to keeping all brands including VW Passenger, Commercial, Seat, Skoda, Audi, and more on the road. You have the variety of work by working on a range of vehicles daily, whilst delivering five star customer satisfaction ratings. You are proud to be VWG, proud to be The AA and we’re proud of your commitment to quality and excellence.
Salary: £36,140 Basic Salary. On average our VW Technicians earn c. £44,000 however, our top performers can earn upwards of OTE £48,000.
Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). Sign on locations also available for discussion. Each year, choose your standby hours preferences to suit your lifestyle and work life balance.
Bring your best self and we provide the rest, including; Van, full Volkswagen branded Uniform, Boots, and Volkswagen specific equipment!
- Free breakdown cover from day one
- 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- Not one but two famous brands that our customers love with industry leading training
This is the job:
You’ll be:
- A communicator: You ensure that your customer is completely taken care of. You are the master of diagnostics and you will be the person taking the time to competently and effectively explain your fix to your customer; always providing the best service.
- A self-starter: You are responsible for your own workload, by being there for your customer from beginning to end, as well as filling out your paperwork concisely, you make your own day worthwhile.
- A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing a warranty related issue or a roadside breakdown, you are the solution bringer and enable your customer to get on with their day.
What will I be doing?
You’ll be the superhero fixing a brand vehicle breakdown by the side of the road or undertaking warranty repairs working on an appointment basis. You take the time delighting your customer, helping them get back to their journey. In return, we’ll go the extra mile for you, with a two-week AA induction, a two-week VW induction, plus ongoing online or onsite training including EV and HV training.
What do I need?
- You’ll need NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience.
- Some knowledge of working on one or multiple VWG brands or vehicles.
- It’s essential that you have a full category B driving licence, with 6 points or less.
- To be happy working shifts, which could include evenings, weekends and Bank Holidays.
Additional Information:
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
VWG Dedicated Technician - Stratford Upon Avon employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VWG Dedicated Technician - Stratford Upon Avon
✨Tip Number 1
Familiarise yourself with Volkswagen Group vehicles and their specific features. Understanding the nuances of VW, Audi, Seat, and Skoda models will not only boost your confidence but also impress your potential employer during discussions.
✨Tip Number 2
Brush up on your diagnostic skills. Since the role requires problem-solving abilities, being able to demonstrate your expertise in diagnosing and fixing issues will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your customer service experience. The job emphasises five-star customer satisfaction, so be ready to share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 4
Show your enthusiasm for the brand. Being passionate about Volkswagen and the AA will resonate well with the hiring team, so make sure to convey your excitement about working with these brands during your interview.
We think you need these skills to ace VWG Dedicated Technician - Stratford Upon Avon
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the VWG Dedicated Technician position. Familiarise yourself with the skills needed, such as diagnostics and customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with VWG brands or similar roles. Mention specific examples where you successfully solved problems or provided excellent customer service to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the Volkswagen brand and your commitment to quality. Use this opportunity to explain why you want to work for The AA and how your skills align with their values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the automotive industry.
How to prepare for a job interview at The AA
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Volkswagen and The AA during the interview. Share specific reasons why you admire their vehicles and how you align with their commitment to quality and customer satisfaction.
✨Demonstrate Your Technical Expertise
Be prepared to discuss your experience with vehicle maintenance and repair, particularly with VWG brands. Highlight any relevant qualifications, such as your NVQ3, and provide examples of complex issues you've successfully resolved in the past.
✨Emphasise Your Customer Service Skills
Since the role involves direct interaction with customers, showcase your communication skills. Share examples of how you've effectively explained technical issues to customers and ensured their satisfaction, demonstrating that you can be a 'fixer' and a problem solver.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as roadside breakdowns or warranty repairs. Prepare by thinking through how you would approach these scenarios, focusing on your diagnostic skills and customer care.