Security & Cleaning Operations Manager

LOCATION: The Potteries Centre

WORKING HOURS: 40 HOURS PER WEEK

SHIFT PATTERN: 5 of 7

SALARY: 40k

ROLE OVERVIEW AND PURPOSE

As the Security & Cleaning Operations Manager you will be required to manage the day-to-day delivery of the Security and Cleaning teams at a high-profile Shopping Centre in the Heart of Stoke-On-Trent. Due to the nature of this role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of Security and cleaning systems if possible.

KEY RESPONSIBILITIES

• To manage the delivery of the contract in line with company policies and procedures.
• Manage all aspects of the ABM colleagues including training, H & S, development and welfare at work.
• Ensure all team members are familiar with and adhere to the company’s & client’s onsite health and safety policies and procedures.
• Ensure sufficient staff and equipment are available to meet all events requirements.
• Ensure regular communication and engagement sessions are in place.
• Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures.
• Foster and maintain excellent relationships with all parties on site including occupiers.
• Ensure we maintain a “one team” approach with the facilities management team.
• All items of expenditure are to be either agreed or approved by the client in an open book format.
• Ensure that all administration requirements of the client are met correctly.
• Attend the monthly management meeting with Facilities Management and ABM General Manager.
• Always Promote the ABM and Client brand.
• Undertake any reasonable duties as requested to meet the needs of the client and ABM Support Services.
• Ensure all SIA licenses and vetting for security teams are in place and updated accordingly.
• Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the job.
• Complete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documents.
• Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
• Provide professional support to the business in service-related matters and to the client in all contract matters.
• To control the delivery of the staff rosters, completion of payroll and correct staffing levels ensuring compliance is always maintained.
• Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff.
• Carry out daily audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the premises at all times.
• Manage recruitment, induction training, developing and retraining of staff, to include customer service training.
• Ensuring all staff employed by ABM are competent to carry out their role.
• Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
• Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirements.
• To plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix.
• Prioritise all incidents ensuring all key personnel are kept fully always informed and manage the incident and accident reporting procedures.
• Ensure strict compliance to GDPR and associated regulations.
• Deliver excellent leadership, communication and motivation to the site-based team including communicating on a daily basis so that a sound communication channel exists in order that team goals can be achieved.
• Ensure objectives, performance reviews and Toolbox Talks are completed monthly.
• Ensure any night/pm activity is correctly supervised and measured.
• Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics.
• Conduct return to work interviews and perform absence management processes as required.
• Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning specification and to BICS standards.
• Support the client’s environmental objectives.
• Manage maintenance activities and the correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client always informed.
• Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client.

REQUIRED SKILLS AND EXPERIENCE

• Ability to communicate and engage effectively, with a wide range of audiences including clients, staff and other professionals.
• Ability to compile clear and concise written reports.
• Problem solving and decision-making skills.
• Ability to manage resources.
• Leadership skills which will include the ability to effectively manage change.
• Computer skills, specifically in relation to using Outlook and Word.
• Good time management and prioritisation skills.
• SIA Door Supervisor and CCTV license holder is required.

QUALIFICATIONS

• Proven Leadership skills and ability to take responsibility.
• Ability to show initiative and responsibility.
• Security Qualified (SIA) and Knowledge of industry best practice.
• Proven track record of dealing with customers.
• Good working Knowledge of Cleaning & Support Service Industry.
• Experience of Security Services is preferred but not essential.
• High Level of Numeracy and Literacy.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.