French speaking Customer Service Advisor (fixed-term)
French speaking Customer Service Advisor (fixed-term)

French speaking Customer Service Advisor (fixed-term)

Slough Temporary 22400 - 33600 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Assist customers in French and English with LEGO-related queries and issues.
  • Company: Join the iconic LEGO Group, known for creativity and fun.
  • Benefits: Enjoy flexible working options, wellness programmes, and a generous colleague discount.
  • Why this job: Be part of a vibrant team, solving unique challenges while connecting with LEGO fans worldwide.
  • Qualifications: Fluency in French and English; no prior experience required.
  • Other info: Fixed-term role until January 2025 with comprehensive training provided.

The predicted salary is between 22400 - 33600 £ per year.

Could you help rebuild the LEGO Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh? If you can keep cool when LEGO minifigures are losing their heads, then why not join our team? If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for energised and empathetic people who speak both English and French fluently to join our growing team of advisors in Slough.

Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.

Starting salary is £28,000 per annum plus awesome benefits including a performance based/discretionary bonus of up to 10%. This role is fixed-term until the end of January 2025. Full in-person training will be given with a 4 week induction, followed by 2 weeks on-the-job support. We exemplify our People Promise by embracing the different life situations of our colleagues. So, as Customer Service Advisor you’ll spend a minimum of 2 days working from the office and the option of 3 days from home per week. No relocation assistance is offered for this position.

Main responsibilities:
  • Respond to customers in French and English (both spoken and written).
  • Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
  • Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
  • Cover a variety of shifts and weekends to ensure we offer best-in-class service.
  • Represent the LEGO brand through our unique tone of voice.
  • Prioritise and multitask to meet our customers’ expectations.

Our recruitment process will start with an online interview in Hire Vue (please check your junk/spam folder for the invite). If you are successful we’d love to meet you in person in our Slough office for the final interview and to show you around our amazing workplace.

What’s in it for you?

Here are some of what to expect:

  • Family Care Leave – We offer enhanced paid leave options for those important times.
  • Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
  • Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.
  • Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
  • Your workplace – When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

French speaking Customer Service Advisor (fixed-term) employer: the LEGO Group

The LEGO Group is an exceptional employer that fosters a vibrant and inclusive work culture in Slough, where creativity and collaboration thrive. With a strong focus on employee well-being, we offer generous benefits such as enhanced family care leave, wellness initiatives, and a rewarding bonus scheme, ensuring our team members feel valued and supported. Join us to not only build lasting relationships with customers but also to grow your career in a dynamic environment that celebrates diversity and innovation.
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Contact Detail:

the LEGO Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land French speaking Customer Service Advisor (fixed-term)

✨Tip Number 1

Familiarise yourself with LEGO products and their customer service approach. Understanding the brand's tone and values will help you connect better with customers and demonstrate your passion during the interview.

✨Tip Number 2

Practice your French and English communication skills, especially in a customer service context. Role-playing common customer scenarios can boost your confidence and prepare you for the types of queries you might encounter.

✨Tip Number 3

Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues, as this will be crucial in demonstrating your ability to handle customer inquiries effectively.

✨Tip Number 4

Research the company's culture and values, particularly their People Promise. Being able to discuss how you align with these values during your interview will show that you're a great fit for the team.

We think you need these skills to ace French speaking Customer Service Advisor (fixed-term)

Fluency in French and English (spoken and written)
Excellent Communication Skills
Empathy and Customer Engagement
Problem-Solving Skills
Ability to Multitask
Familiarity with CRM Tools
Adaptability to Different Shifts
Strong Attention to Detail
Time Management Skills
Team Collaboration
Positive Attitude
Conflict Resolution Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your ability to communicate fluently in both French and English, as this is crucial for the role.

Tailor Your CV: Customise your CV to reflect relevant experience in customer service, especially in roles that required bilingual communication. Use keywords from the job description to make your application stand out.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for LEGO and customer service. Mention specific examples of how you've successfully handled customer queries in the past, particularly in a bilingual context.

Prepare for the Online Interview: Familiarise yourself with the online interview format on Hire Vue. Practice answering common customer service scenarios in both French and English to demonstrate your language skills and problem-solving abilities.

How to prepare for a job interview at the LEGO Group

✨Brush Up on Your Language Skills

Since this role requires fluency in both French and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a conversation or answering questions in both languages.

✨Familiarise Yourself with LEGO Products

Take some time to learn about LEGO's product range and recent launches. Being knowledgeable about their products will help you answer customer queries effectively and show your enthusiasm for the brand during the interview.

✨Showcase Your Problem-Solving Skills

The role involves troubleshooting and solving customer issues. Be prepared to discuss examples from your past experiences where you successfully resolved problems, especially in a customer service context. This will highlight your ability to think on your feet.

✨Emphasise Your People Skills

LEGO values building strong relationships with customers. During the interview, share examples of how you've connected with customers in a fun and engaging way. Highlight your empathy and ability to communicate effectively, as these are key traits for this position.

French speaking Customer Service Advisor (fixed-term)
the LEGO Group
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