Customer Service Advisor

Customer Service Advisor

Castle Donington Full-Time 20400 - 30600 £ / year (est.) Home office (partial)
C

At a Glance

  • Tasks: Join our team to book property surveys and provide top-notch customer service.
  • Company: Be part of Connells Group, a leading estate agency with over 1,250 branches across the UK.
  • Benefits: Enjoy 25 days off, remote work options, and discounts on health and fitness services.
  • Why this job: Gain valuable experience, enjoy a supportive culture, and make a real impact in the community.
  • Qualifications: We seek resilient, organised individuals with excellent communication skills and a positive attitude.
  • Other info: Competitive salary with uncapped commission and clear career progression opportunities.

The predicted salary is between 20400 - 30600 £ per year.

We are looking for Customer Service Advisors to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby.

OTE - £25,500k - Uncapped Commission - Overtime paid x2 hourly rate

About the role:

You will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations. This could range from high street banks to individual customers.

Main Responsibilities of a Customer Service Advisor:

  • Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase.
  • Delivering a proactive, professional, and productive service.
  • Ensuring that you are always delivering service excellence.
  • Ability to overcome customer’s objections to ensure that service levels are maintained for our clients.

Benefits of being a Customer Service Advisor:

  • 25 days annual leave + Bank Holidays.
  • Day off for your birthday.
  • 1 day a week working from home on a Wednesday.
  • Overtime paid 2 x hourly rate.
  • Clear career progression with the opportunity to gain industry qualification.
  • Annual Charity Day where we support local community charities and activities.
  • Perks at Work – Discounts on products and services including electrical & Travel.
  • Discounts on estate agency, mortgage, conveyancing and surveying services.
  • Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
  • Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health.
  • Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
  • Cycle to work scheme.

Skills and experience required to be a successful Customer Service Advisor:

  • Outstanding customer care / customer service experience.
  • Resilient, positive, organised and ability to work at pace.
  • Excellent verbal and written communication skills.
  • A positive and proactive attitude, with the ability to work effectively in a team.

Helpful information:

  • Competitive Basic Salary.
  • 37.5 hours per week over 5 days.
  • Hours are Tuesday - Friday 10:30am - 19:00 with a Saturday 9am - 5:30pm.

Countrywide Surveying Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Customer Service Advisor employer: Countrywide

At Countrywide, we pride ourselves on being an exceptional employer, offering our Customer Service Advisors in Castle Donington a vibrant work culture that prioritises employee well-being and growth. With benefits like 25 days of annual leave, a day off for your birthday, and opportunities for career progression, we ensure our team feels valued and supported. Join us to be part of a dynamic environment where your contributions make a real difference, and enjoy perks such as discounts on health services and a flexible working arrangement.
C

Contact Detail:

Countrywide Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Advisor

✨Tip Number 1

Familiarise yourself with the mortgage and property valuation process. Understanding the basics will help you communicate effectively with clients and demonstrate your knowledge during the interview.

✨Tip Number 2

Practice your customer service skills by role-playing common scenarios you might encounter in the role. This will prepare you to handle objections and provide excellent service, which is crucial for this position.

✨Tip Number 3

Research Countrywide and its services thoroughly. Knowing about their operations and values will allow you to align your answers with what they are looking for in a Customer Service Advisor.

✨Tip Number 4

Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.

We think you need these skills to ace Customer Service Advisor

Outstanding Customer Care
Excellent Verbal Communication Skills
Excellent Written Communication Skills
Resilience
Organisational Skills
Ability to Work at Pace
Proactive Attitude
Teamwork
Problem-Solving Skills
Customer Objection Handling
Attention to Detail
Time Management
Adaptability

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experience in customer care and communication.

Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've delivered excellent service in previous roles.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the Customer Service Advisor position and how your skills align with their requirements.

Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.

How to prepare for a job interview at Countrywide

✨Research the Company

Before your interview, take some time to learn about Countrywide and its services. Understanding their role in the property market will help you answer questions more effectively and show your genuine interest in the position.

✨Prepare for Common Questions

Anticipate questions related to customer service scenarios, such as how you would handle difficult customers or objections. Practising your responses can help you feel more confident during the interview.

✨Showcase Your Communication Skills

As a Customer Service Advisor, excellent verbal and written communication is key. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively to the interviewer.

✨Highlight Your Resilience

The role requires a positive attitude and the ability to work at pace. Be prepared to share examples from your past experiences where you've successfully managed challenges or maintained composure under pressure.

Customer Service Advisor
Countrywide
C
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>