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- Tasks: Lead customer onboarding and provide expert support for the aBILLity platform.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products in one platform.
- Benefits: Enjoy flexible work, 25 days leave plus your birthday off, and a pension plan.
- Why this job: Join a team that values diversity and empowers you to make a real impact.
- Qualifications: Experience with aBILLity, telecoms knowledge, and strong communication skills required.
- Other info: No dress code and plenty of learning opportunities to boost your career.
The predicted salary is between 28800 - 43200 £ per year.
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. Are you passionate about customer success, billing systems, and tech that makes a real impact? Join our team as a CX Engineer and help shape how our customers experience the aBILLity platform. At Giacom, we don’t just support products – we support people. We’re looking for a Customer Experience Engineer who thrives on problem-solving, onboarding new users, and delivering world-class support across billing and provisioning. If you’re excited by the idea of blending technical know-how with customer-centricity, we want to hear from you.
What you’ll be doing:
- Leading the onboarding journey for new customers – from implementation and data migration to initial bill runs and system training.
- Providing expert advice and guidance on billing best practices, system configuration, and day-to-day use of the aBILLity platform.
- Resolving customer queries through phone, email, live chat, and remote support – always with a focus on quality and care.
- Supporting customers during their first billing cycles and helping them build confidence with the platform.
- Proactively identifying issues, suggesting improvements, and collaborating with internal teams to enhance the customer experience.
- Contributing to training resources, documentation, and service improvement initiatives that make a lasting impact.
Your Experience:
- Demonstrable experience with the aBILLity billing platform.
- A solid understanding of the telecoms industry.
- Confident communication and customer training skills.
- A proactive, problem-solving mindset and a genuine passion for service.
- Strong organisational skills and the ability to juggle tasks under pressure.
- Experience with Microsoft Office and general IT fluency.
- Familiarity with ITIL practices.
- Knowledge of Microsoft Azure, SQL, or Active Directory is desirable.
What’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Customer Experience Engineer - aBILLity Billing Software Operations · Derby employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Engineer - aBILLity Billing Software Operations · Derby
✨Tip Number 1
Familiarise yourself with the aBILLity billing platform before applying. Understanding its features and functionalities will not only boost your confidence but also allow you to speak knowledgeably about it during interviews.
✨Tip Number 2
Brush up on your telecoms industry knowledge. Being well-versed in current trends and challenges will help you demonstrate your passion for customer success and show that you can provide valuable insights to clients.
✨Tip Number 3
Practice your communication skills, especially in a customer support context. Role-playing common customer scenarios can prepare you to handle queries effectively and showcase your problem-solving mindset.
✨Tip Number 4
Network with current or former employees of Giacom if possible. They can provide insider tips on the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Experience Engineer - aBILLity Billing Software Operations · Derby
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Engineer at Giacom. Familiarise yourself with the aBILLity platform and how it impacts customer success.
Tailor Your CV: Highlight your relevant experience with billing systems, particularly any work with the aBILLity platform. Emphasise your problem-solving skills and customer training experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and technology. Mention specific examples of how you've helped customers in the past and how you can contribute to enhancing the customer experience at Giacom.
Showcase Your Technical Skills: In your application, be sure to mention your familiarity with Microsoft Office, ITIL practices, and any knowledge of SQL or Azure. This will demonstrate your technical fluency and readiness for the role.
How to prepare for a job interview at Giacom Group
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers succeed. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, especially in tech or billing environments.
✨Demonstrate Technical Know-How
Be prepared to discuss your experience with the aBILLity platform and any relevant technical skills. Highlight your familiarity with billing systems, Microsoft Office, and any other tools mentioned in the job description.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or issues. Think of real-life examples where you successfully resolved problems, showcasing your proactive mindset and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their approach to customer experience, team dynamics, or future projects related to the aBILLity platform.
