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- Tasks: Manage the entire order lifecycle for telecom services and ensure timely delivery.
- Company: Join Train to Win.tv, a leading telecoms training company with decades of expertise.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values communication and quality service delivery.
- Qualifications: Customer service experience is essential; telecoms knowledge is a big plus.
- Other info: Work independently or collaboratively in a fast-paced, engaging atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Support to Win.tv is a hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We leverage decades of expertise in training and development, combined with an in-depth knowledge of market platforms, to offer a truly differentiated support service. We provide fully managed services to industry Service Providers, handling all non-commercially impacting change requests by end users. This includes Moves, Adds, Changes, and Service Provisioning.
The Provisioning Coordinator works within the Service Delivery team, focusing on order provisioning and supporting support teams. The primary responsibility is to process new orders and manage adds, moves, and changes on existing accounts. Provisioning involves managing the entire order lifecycle from start to finish. The Provisioning Coordinator will oversee orders to ensure timely delivery and adherence to quality standards, maintaining clear communication between all involved parties.
Key Responsibilities:- Manage end-to-end order provisioning
- Process new orders and implement adds, moves, and changes
- Handle provisioning for PSTN, connectivity, hosted, and SIP telephony
- Coordinate logistics with Suppliers, Channel Partners, and End Users
- Ensure efficient and timely activities across teams
- Maintain high-quality service delivery
- Facilitate clear communication among all parties
- Collaborate with support teams for consistency
- Report to the Operations Director
- Customer Service experience essential
- Telecoms industry experience vital
- Confident with strong relationship-building skills
- Proficiency in Office programs
- Excellent written and spoken communication skills
- Self-motivated and able to work independently or as part of a team
Provisioning Coordinator employer: BPL Business Media Ltd
Contact Detail:
BPL Business Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Coordinator
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially around order provisioning processes. Understanding the terminology and workflows will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the telecoms sector, particularly those involved in service delivery and provisioning. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed customer service challenges in the past. Highlighting your problem-solving skills and ability to maintain clear communication will resonate well with the hiring team.
✨Tip Number 4
Showcase your proficiency in Office programs by being ready to discuss how you've used these tools in previous roles. Being able to demonstrate your organisational skills and attention to detail will be crucial for this position.
We think you need these skills to ace Provisioning Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the telecoms industry. Emphasise any roles where you've managed order provisioning or worked with service delivery teams.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Provisioning Coordinator role specifically. Mention your skills in communication and relationship-building, and how they align with the responsibilities outlined in the job description.
Showcase Relevant Skills: When detailing your experience, focus on your proficiency with Office programs and any specific telecoms tools you've used. Highlight examples of how you've maintained high-quality service delivery in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially for a role that requires excellent written skills.
How to prepare for a job interview at BPL Business Media Ltd
✨Understand the Telecoms Industry
Make sure you have a solid grasp of the telecoms industry, especially regarding PSTN, connectivity, and SIP telephony. Familiarise yourself with current trends and challenges in the sector, as this knowledge will demonstrate your commitment and understanding during the interview.
✨Showcase Your Customer Service Skills
Since customer service experience is essential for this role, prepare examples from your past work where you successfully handled customer inquiries or resolved issues. Highlight your ability to maintain high-quality service delivery and how you build relationships with clients.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Be ready to discuss how you ensure clear communication among all parties involved in the order provisioning process. You might want to share specific instances where your communication skills led to successful outcomes.
✨Prepare for Team Collaboration Questions
As the role involves working closely with support teams and other stakeholders, think about your experiences in team settings. Be prepared to discuss how you collaborate with others, manage conflicts, and contribute to a positive team environment.
