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- Tasks: Help customers with service bookings and ensure smooth workshop operations.
- Company: Join a dynamic car dealership focused on customer satisfaction and teamwork.
- Benefits: Enjoy a competitive salary, car benefits, pension, and staff incentives.
- Why this job: Be part of a supportive team and enhance your customer service skills in the automotive industry.
- Qualifications: 1 year of customer service experience required; automotive experience is a plus.
- Other info: Work Monday to Friday with occasional Saturday shifts.
The predicted salary is between 26000 - 28400 £ per year.
Service Advisor Basic Salary: From £27,000 OTE: Up to £35,000, uncapped Location: Wakefield Benefits: – 25 days\’ holiday + bank holidays – Car benefit scheme – Family run Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor -Arranging Service Department bookings. -Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. -Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving Licence If you are interested in this Service Advisor position, please contact Lucy @ Auto Skills and quote job number: 50592
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, even if you don't have direct experience. Understanding common terms and processes can help you communicate effectively with both customers and colleagues.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer inquiries and complaints, showcasing your ability to provide excellent service.
✨Tip Number 3
Network with professionals in the automotive field. Attend local events or join online forums to connect with others who can offer insights or even refer you to opportunities within car dealerships.
✨Tip Number 4
Prepare questions to ask during the interview about the dealership's service department and customer care philosophy. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any automotive knowledge you may have. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the responsibilities of a Service Advisor, such as your ability to upsell services and manage customer bookings.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided excellent customer service. If you have experience in a similar environment, make sure to detail how it has prepared you for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Auto Skills UK
✨Show Your Enthusiasm
As a Service Advisor, enthusiasm is key. Make sure to express your passion for customer service and the automotive industry during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Know the Company
Research the car dealership you're interviewing with. Understand their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Communication Skills
Since good telephone skills are essential for this role, practice clear and concise communication. Be prepared to discuss how you handle customer inquiries and resolve issues effectively, as this will showcase your suitability for the position.
✨Prepare for Upselling Scenarios
Upselling is a significant part of the Service Advisor role. Think of examples where you've successfully upsold products or services in previous jobs. Be ready to discuss your approach and how you ensure customer satisfaction while doing so.
