Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as an Orderline Representative, handling customer calls and processing orders.
- Company: QVC is a leading retail brand connecting shoppers with engaging products and exceptional service.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive onboarding experience.
- Why this job: Be part of a fun, diverse team dedicated to delivering top-notch customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This role offers opportunities for career growth within a global team.
The Opportunity
Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we’re looking for individuals with a genuine passion for customer service to join our award-winning Contact Centre located in Knowsley.
Hourly Pay: £11.64 per hour
Contract type: Permanent
Part-time: Monday & Sunday: 10:00-18:00, 15 hours per week.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.
Your Impact – What will I do as an Orderline Representative?
Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world-class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty. Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training.
Remote working approach (Minimum of first 3 months working onsite)
We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. After you have passed your 3 month probationary period, your Leader can discuss what options we have available and what will work best for you.
What You Bring – To be effective in your role you’ll need to:
- Have the desire to deliver a first-class customer experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have fantastic communication skills.
- Experience using a computer is important in this role.
As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.
What will I get in return?
A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths – which offers even more exciting opportunities to learn, develop and support our customer.
Submit your application online today! We look forward to hearing from you!
Orderline Representative - Monday & Sunday, 15 hours per week employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - Monday & Sunday, 15 hours per week
✨Tip Number 1
Familiarise yourself with QVC's product range and customer service philosophy. Understanding their offerings will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more confident in handling calls and providing excellent customer service, which is crucial for the Orderline Representative position.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared with examples of how you've resolved issues in the past can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for the role by engaging with QVC's social media channels. Commenting on posts or sharing your thoughts about their products can demonstrate your genuine interest in the company and its culture.
We think you need these skills to ace Orderline Representative - Monday & Sunday, 15 hours per week
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Orderline Representative. Familiarise yourself with the customer service expectations and the importance of effective communication in this role.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Emphasise any previous roles where you demonstrated strong communication skills and a commitment to delivering excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to QVC's mission of providing world-class service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
As an Orderline Representative, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you handle difficult conversations with customers.
✨Highlight Teamwork Experience
Since you'll be working as part of a team, it's important to showcase your ability to collaborate. Share experiences where you contributed to a team's success or helped resolve conflicts.
✨Prepare for Role-Specific Questions
Familiarise yourself with the products QVC offers and think about how you would promote them to customers. Be ready to answer questions about how you would handle specific customer scenarios.
