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- Tasks: Be the friendly face at the School of Engineering's reception, supporting students and staff.
- Company: Join the University of Glasgow, a leading institution known for its vibrant community and academic excellence.
- Benefits: Enjoy flexible working hours, generous leave, and health and wellbeing support.
- Why this job: Gain valuable experience in a dynamic environment while making a real impact on student success.
- Qualifications: No specific degree required; just bring your admin skills and a proactive attitude!
- Other info: This is a part-time role covering maternity leave, perfect for students seeking work-life balance.
The predicted salary is between 22681 - 25138 £ per year.
Act as first point of contact on the School of Engineering's Teaching Office reception desk, providing comprehensive administrative support to academic and administrative staff, as well as undergraduate and postgraduate Engineering students. Responsible for maintaining key systems related to teaching and quality assurance within the School of Engineering.
Main Duties and Responsibilities
- To act as a first point of contact at reception in a busy teaching office for staff, students, and internal/external customers, communicating efficiently, effectively, and courteously.
- Provide administrative support to student conduct cases, including logging cases, liaising with the Senate office, and clerking School conduct meetings.
- Provide administrative support to disciplines in the School of Engineering, including clerking discipline committees, managing paperwork via University systems, and producing accurate minutes.
- Support QA activities within disciplines, including processing course and program changes, and preparing accreditation documentation.
- Administer examinations, including preparing exam papers, liaising with external examiners, designing and processing Teleform exam scripts, and publishing results.
- Archive examination materials according to the University retention plan.
- Perform general office duties such as maintaining office equipment, notices, and stationery supplies; contribute to improving office systems.
- Monitor and approve all local room bookings within the School of Engineering.
- Undertake other duties as directed by the Head of the Teaching Office.
Knowledge, Qualifications, Skills, and Experience
Essential:
- A1 VQ 2/3, Standard Grades or equivalent including English, or relevant work experience.
- Proven excellent administrative skills.
- Ability to work under pressure, prioritize, and respond to changing priorities while maintaining high customer service standards.
- Ability to use own initiative and be proactive.
- Ability to work independently and as part of a team.
- Discretion and tact in handling confidential matters.
- Attention to detail and accuracy.
- Flexibility and adaptability to change.
- Analytical and problem-solving skills.
Desirable:
- B1 Knowledge of University systems and Higher Education procedures.
- D1 Commitment to personal development.
Experience
Essential:
- Relevant work experience, preferably within Higher Education.
Desirable:
- Experience with My Campus or other student record systems; teaching administration experience.
Terms and Conditions
Salary: Grade 4, £22,681 - £25,138 per annum pro rata. Part-time (17.5 hours/week). Covering maternity leave for up to 12 months, with shift pattern Monday and Tuesday 9am-5pm, Wednesday 9am-12:30pm.
As part of Team UofG, you will experience a welcoming culture, flexible working, and benefits including generous leave, pension, health and wellbeing support, and more. Applications from diverse communities are encouraged. For internal applicants, prior approval for secondment is advised.
Learning and Teaching Support Administrative Assistant employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Teaching Support Administrative Assistant
✨Tip Number 1
Familiarise yourself with the University of Glasgow's systems and procedures. Understanding how the institution operates will give you an edge in discussions and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service skills during any interactions. As the first point of contact, showcasing your ability to communicate effectively and courteously is crucial for this position.
✨Tip Number 3
Prepare to discuss your experience with administrative tasks, especially in a busy environment. Be ready to provide examples of how you've successfully managed multiple priorities while maintaining high standards.
✨Tip Number 4
Show your enthusiasm for personal development. The role values flexibility and adaptability, so expressing your willingness to learn and grow within the position can set you apart from other candidates.
We think you need these skills to ace Learning and Teaching Support Administrative Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as administrative support, customer service, and attention to detail that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience in administrative roles, particularly within higher education. Emphasise your ability to handle confidential matters and your experience with university systems if applicable.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position. Mention specific examples of how your skills and experiences align with the duties outlined in the job description, such as managing paperwork or supporting QA activities.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at University of Glasgow
✨Showcase Your Administrative Skills
Make sure to highlight your previous administrative experience during the interview. Discuss specific examples where you successfully managed tasks under pressure, as this role requires excellent organisational skills.
✨Demonstrate Customer Service Excellence
Since you'll be the first point of contact, it's crucial to convey your ability to communicate effectively and courteously. Prepare to share instances where you've provided outstanding customer service, especially in a busy environment.
✨Familiarise Yourself with University Systems
If you have experience with university systems or student record management, be sure to mention it. Even if you don't, doing some research on common systems used in higher education can show your initiative and willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle confidential matters. Think of scenarios where you had to use discretion and tact, and be ready to discuss how you approached those situations.
