Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with parcel delivery queries and resolve issues efficiently.
- Company: Join DPD, a leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like free life assurance, holiday trading, and never working on your birthday!
- Why this job: Be part of a friendly team focused on customer satisfaction and career growth.
- Qualifications: Experience in fast-paced customer service, strong communication skills, and problem-solving abilities required.
- Other info: This is a 6-month fixed-term contract with opportunities for development and promotion.
The predicted salary is between 18600 - 26000 £ per year.
Contract: 6 Month Fixed Term Contract - 37.5 Hours per Week
Salary: Circa £23,400 per annum
Location: DPD Bournemouth, Ferndown Industrial Estate, BH21 7BU
Days of Work: Monday to Friday and Tuesday to Saturday
Hours of Work: 09:00 - 17:30
Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answering any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
What we’re looking for:
- Proven and demonstrable experience of working in a fast paced customer service environment
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations
- Excellent administration skills with the ability to use Microsoft Office programmes
- High levels of self-motivation and initiative to effectively problem solve
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor - 6 Month Fixed Term Contract employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interview, be ready to share examples of how you've demonstrated these values in your previous roles.
✨Tip Number 2
Brush up on your problem-solving skills. Think of specific instances where you successfully resolved customer issues in a fast-paced environment, as this will show your ability to handle the demands of the role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since you'll be dealing with customers directly, being able to convey information clearly and build rapport quickly is essential.
✨Tip Number 4
Research common customer service scenarios related to parcel delivery and collection. Being prepared with knowledge about potential issues and solutions can set you apart during the interview process.
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your communication skills and ability to resolve issues.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and aligns with DPD's values. Mention how you can contribute to their goal of providing world-class service and your willingness to go the extra mile.
Showcase Relevant Skills: In your application, emphasise your strong administration skills and proficiency in Microsoft Office. Provide examples of how you've used these skills to solve problems or improve customer satisfaction.
Demonstrate Cultural Fit: Research DPD's core values and incorporate them into your application. Show how your personal values align with theirs, particularly in areas like accountability, respect, and caring for customers.
How to prepare for a job interview at DPD Group UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled challenging situations and exceeded customer expectations.
✨Demonstrate Strong Communication Skills
Since the role requires a confident telephone manner, practice articulating your thoughts clearly. You might want to prepare for common customer queries and how you would respond to them effectively.
✨Emphasise Problem-Solving Abilities
Prepare to discuss instances where you've successfully resolved issues. DPD values accountability, so be ready to explain how you took ownership of a problem and what steps you took to resolve it.
✨Align with DPD's Core Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Think of examples from your past experiences that demonstrate these values in action.
