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- Tasks: Join our team as a Parts Sales Executive, driving sales and building customer relationships.
- Company: TPS is part of the Volkswagen Group, providing quality parts to garages and bodyshops.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a rapidly growing company with a focus on customer service and teamwork.
- Qualifications: We're looking for self-starters with sales experience and excellent communication skills.
- Other info: This role requires a B2B sales background and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, Å KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
What will you be doing?
- As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
- Achieve personal KPI’s and revenue objectives with target customers.
- Accurately identify parts to meet the customer sales requirements.
- Utilise all product promotions effectively to achieve specific targets set.
- Identify and leverage potential sales opportunities within customer base.
- Maintain own product knowledge and awareness of competitor activity.
- Build strong working relationships with customers through regular contact with them on the phone and via face to face visits.
- Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice.
- Provide timely communication to customer on their credit status.
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
- Handle incoming calls and customer enquiries within KPI’s, using the approved greeting.
- Ensure the proper and accurate use of all systems to search and order parts.
- Complete all required documentation accurately and promptly.
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
What are we looking for?
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
- Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment.
- Passion for providing a great customer service experience.
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders.
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
- Excellent attention to detail and accurate record-keeping.
- IT literate, preferably with a good working knowledge of MS Excel.
Parts Sales Executive - Oxford employer: MSX - TPS
Contact Detail:
MSX - TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Executive - Oxford
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its brands, especially TPS. Understanding their products and services will help you engage more effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network within the automotive industry, particularly with professionals who have experience in parts sales or B2B environments. Attend industry events or join relevant online forums to connect with others and gain insights that could give you an edge.
✨Tip Number 3
Prepare to discuss your previous sales achievements in detail. Be ready to share specific examples of how you've met or exceeded targets, as this will showcase your ability to deliver results in a similar role.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you've successfully resolved customer issues or built strong relationships. This will highlight your commitment to providing excellent service, which is crucial for the Parts Sales Executive role.
We think you need these skills to ace Parts Sales Executive - Oxford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Parts Sales Executive position. Tailor your application to highlight relevant experience and skills that align with what TPS is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your sales experience, particularly in B2B environments. Highlight any achievements related to sales targets and customer service, as these are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and sales. Provide specific examples of how you've built relationships and achieved sales targets in previous roles. Make sure to convey your enthusiasm for working with TPS and the Volkswagen Group.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for the Parts Sales Executive role.
How to prepare for a job interview at MSX - TPS
✨Know Your Products
Familiarise yourself with the range of parts and products offered by TPS, especially those related to Volkswagen Group vehicles. Being able to discuss specific parts and their benefits will demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Sales Experience
Prepare examples from your past experiences where you successfully achieved sales targets or built strong customer relationships. Highlighting your B2B sales experience will be crucial in showing that you can thrive in a fast-paced environment.
✨Demonstrate Customer Service Skills
Be ready to discuss how you have provided excellent customer service in previous roles. Share specific instances where you went above and beyond to meet customer needs, as this aligns with TPS's commitment to high-quality service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and sales strategies at TPS. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
