Retail Customer Advisor (Welwyn Garden City) - 12 hours
Retail Customer Advisor (Welwyn Garden City) - 12 hours

Retail Customer Advisor (Welwyn Garden City) - 12 hours

Welwyn Garden City Full-Time No home office possible
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At a Glance

  • Tasks: Engage with customers, understand their needs, and provide amazing experiences in-store.
  • Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
  • Benefits: Enjoy £12 per hour, bonuses, discounts, and great training opportunities.
  • Why this job: Be part of a diverse team that values your unique contributions and supports your growth.
  • Qualifications: No specific experience needed; just bring your awesome communication skills and willingness to learn!
  • Other info: Flexible hours, typically 2 days a week, including weekends. Potential for career advancement!

Company Description

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country. Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

That means:

  • Understanding each customer and their needs
  • Setting the bar on coverage, reliability and customer care
  • Providing amazing experiences that make people feel good
  • Achieving personal and store KPIs
  • Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services
  • Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
  • Offering solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)

Typically working 2 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers, showing them how technology can elevate everyday moments into something truly special.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.

Job Description: £12 per hour

  • A brand new smartphone on an Unlimited data plan
  • On-target bonus of 25%, paid out monthly based on your store's performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Great training courses and career development opportunities

Qualifications:

  • Experience in a customer facing role
  • Awesome communication skills
  • Willingness to learn

We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

Fancy being the face of our company brand? Enjoy engaging and building relationships with customers? Got that customer service head? Look no further…

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

Retail Customer Advisor (Welwyn Garden City) - 12 hours employer: Three

At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. As a Retail Customer Advisor in Welwyn Garden City, you'll enjoy competitive pay, comprehensive training, and ample opportunities for career advancement, all while being part of a team that values your unique contributions and fosters a supportive environment. With our commitment to employee growth and a focus on delivering outstanding customer experiences, you'll find meaningful and rewarding employment with us.
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Contact Detail:

Three Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Customer Advisor (Welwyn Garden City) - 12 hours

✨Tip Number 1

Familiarise yourself with Three UK's brand values and customer service philosophy. Understanding their commitment to connectivity and customer satisfaction will help you align your responses during the interview.

✨Tip Number 2

Prepare to discuss your previous customer-facing experiences. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your customer-focused mindset.

✨Tip Number 3

Show enthusiasm for learning about new technologies and products. Since you don’t need prior knowledge, expressing your eagerness to learn can set you apart from other candidates.

✨Tip Number 4

Be ready to engage in role-play scenarios during the interview. Practising how you would handle customer queries or complaints can showcase your communication skills and problem-solving abilities.

We think you need these skills to ace Retail Customer Advisor (Welwyn Garden City) - 12 hours

Customer Service Skills
Excellent Communication Skills
Active Listening
Problem-Solving Skills
Sales Skills
Teamwork
Adaptability
Time Management
Empathy
Ability to Learn Quickly
Conflict Resolution
Positive Attitude
Attention to Detail
Interpersonal Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their requirements.

Tailor Your CV: Customise your CV to reflect your experience in customer-facing roles. Emphasise your communication skills and willingness to learn, as these are key attributes for this position.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention how you can contribute to creating amazing experiences and achieving store KPIs.

Highlight Your Soft Skills: In your application, focus on soft skills such as teamwork, adaptability, and problem-solving. These qualities are essential for working in a diverse and inclusive environment like Three UK.

How to prepare for a job interview at Three

✨Show Your Customer Focus

Make sure to highlight your experience in customer-facing roles. Share specific examples of how you've gone above and beyond to meet customer needs, as this aligns perfectly with what Three UK values.

✨Demonstrate Your Communication Skills

Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved customer queries or complaints.

✨Express Your Willingness to Learn

Since the company values ambition and a drive to learn, be prepared to discuss how you approach learning new skills. Mention any past experiences where you quickly adapted to new information or technologies.

✨Emphasise Teamwork and Inclusivity

Three UK prides itself on being a diverse and inclusive workplace. Be ready to talk about your experiences working in teams and how you contribute to a positive and supportive environment for everyone.

Retail Customer Advisor (Welwyn Garden City) - 12 hours
Three
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  • Retail Customer Advisor (Welwyn Garden City) - 12 hours

    Welwyn Garden City
    Full-Time

    Application deadline: 2027-07-28

  • T

    Three

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