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- Tasks: Help clients with advice on benefits, debt, and housing in a supportive contact centre.
- Company: Join Citizens Advice Manchester, a charity dedicated to providing free, impartial advice.
- Benefits: Enjoy a competitive salary, flexible working hours, and generous holiday entitlement.
- Why this job: Make a real difference in people's lives while developing your skills in a friendly environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Located in the City Centre, with modern offices and a supportive culture.
The predicted salary is between 20000 - 30000 £ per year.
Are you looking for a new career challenge? If you are friendly, reliable and eager to learn we’ll give you all the training and support you need for a great career! We have fantastic entry level opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) in modern and comfortable offices and we offer a Monday to Friday working week with no unsociable shifts!
Do you enjoy helping people? Are you a compassionate and people focused person? This could be the role for you! Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. Imagine being able to help and provide support to those clients when things have gone wrong or when they have been treated unfairly?
Our Tier One Advice Service is the first point of contact for those seeking advice and support on a range of issues including benefits, debt, employment, energy and housing. Advisers across our Contact Centre services conduct an initial assessment of the clients needs, give basic advice and self help information and are able to make arrangements for further assistance where needed.
Sound like something you could do? Working on our Tier One Advice Service you’ll be advising our clients on their rights and the action they can take, you’ll receive full training before you start the role. We offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development within our organisation.
Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have:
- Experience delivering excellent customer service in a contact centre or customer service environment
- A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
- A commitment to equality for all
Key information:
- Locations: Greater Manchester, Manchester
- Role Type: Permanent
- Salary: A pay increase is due, which will be backdated to the start date.
- Working Hours: Full-Time
To apply for this role: Application is via our website, where you will submit your CV and respond to three essential person specification points. Early application is encouraged, as we usually receive a high volume - and reserve the right to end recruitment early once we have sufficient applicant numbers.
More about this role:
- Closing Date: Tuesday 1st July 2025 at 12:00pm
- Closing Time: 10:00
- Anticipated Interviews Week Commencing: Monday, July 7, 2025 - 12:00
- Anticipated Interview Date: Wednesday, July 9, 2025 - 13:00
Employee Benefits: We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:
- A Salary of £24,570* (*pay increase pending)
- Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
- Modern and comfortable City Centre location with free tea and coffee!
- Pension, Life Assurance and Cycle to Work Scheme
- Employee Assistance Programme and Health Plan
- Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service
- Flexible Working Options: Flexitime
Would You Consider A Job Share For The Role?: Yes
Inbound Contact Centre Adviser employer: Action Together
Contact Detail:
Action Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Contact Centre Adviser
✨Tip Number 1
Familiarise yourself with the services offered by Citizens Advice Manchester. Understanding their mission and the types of issues they help clients with will allow you to speak confidently about how you can contribute to their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves dealing with clients directly, being able to convey empathy and clarity in your conversations is crucial.
✨Tip Number 3
Showcase your customer service experience during any interactions with us. Highlight specific examples where you've successfully resolved issues or provided support, as this will demonstrate your suitability for the role.
✨Tip Number 4
Be prepared to discuss your commitment to equality and social justice. This is a core value for Citizens Advice Manchester, so sharing your thoughts on these topics can set you apart from other candidates.
We think you need these skills to ace Inbound Contact Centre Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and your ability to work in a target-driven environment.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the role of an Inbound Contact Centre Adviser. Emphasise your communication skills and any previous experience in a contact centre or customer service setting.
Address the Essential Criteria: When responding to the three essential person specification points, be specific. Use examples from your past experiences to demonstrate how you meet each criterion, focusing on your compassion and commitment to helping others.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Action Together
✨Show Your Compassion
As an Inbound Contact Centre Adviser, you'll be helping people in need. During the interview, share examples of how you've shown compassion and empathy in previous roles or situations. This will demonstrate your suitability for the role.
✨Highlight Customer Service Experience
Make sure to discuss your experience in customer service, especially in a contact centre environment. Be prepared to give specific examples of how you handled challenging situations and provided excellent service to clients.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as professional and approachable.
✨Research Citizens Advice Manchester
Familiarise yourself with the mission and values of Citizens Advice Manchester. Understanding their commitment to social justice and the types of issues they help with will show your genuine interest in the role and the organisation during the interview.
