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- Tasks: Be the friendly face of our store, helping customers and ensuring a great shopping experience.
- Company: Join a vibrant brand that values style, positivity, and inclusivity for over 30 years.
- Benefits: Enjoy 25 days holiday, discounts, wellness perks, and extensive training from day one.
- Why this job: This role offers a fun environment, team spirit, and the chance to make a real impact.
- Qualifications: Customer service experience is a plus, but a positive attitude and teamwork are key!
- Other info: Flexible part-time hours available in a supportive and inclusive workplace.
Location: Stirling
Job Type: Permanent, Part-time
Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively, ensuring a positive shopping experience.
Role Responsibilities
- Greet and thank customers warmly, ensuring they have a memorable experience
- Provide exceptional service and help customers find suitable products for in-store and multi-channel sales
- Process sales, orders, and refunds efficiently at the tills
- Assist with deliveries and stock replenishment on the shop floor
- Maintain shop floor and back-of-house tidiness
- Stay updated on company activities and promotions
- Support floor moves, sale setups, and launches
- Follow all FatFace policies and GDPR procedures
Competencies
- Deliver excellent customer service focusing on customer needs and satisfaction
- Show passion and enthusiasm for the FatFace brand, embodying our values
- Align with the company's social and environmental mission and support impactful actions
- Provide a genuine, authentic approach in interactions
- Act with integrity and show interest in others
- Respect and value team members, fostering positive relationships
- Engage actively in team activities and initiatives
- Use humor appropriately and tailor interactions to individuals
- Promote multichannel shopping options proactively
- Maintain operational standards across deliveries, visual merchandising, health and safety, housekeeping, and stock management
Experience
- Customer service experience is desirable but not essential
- Strong interpersonal and communication skills
- Positive attitude and proactive mindset
- Ability to work effectively under pressure
- Confidence to take initiative and work independently when needed
- Team-oriented approach
- Good time management skills
Benefits of working with us
- 25 days holiday plus bank holidays
- Generous monthly discount allowance
- Perkbox access from day one, offering discounts, wellbeing content, and more
- Thrive learning system with extensive training resources
- Dental insurance (employee-funded)
- Pension scheme
- 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles Support)
- Sick pay allowances
- Sabbatical leave based on service
- Enhanced family-friendly policies, including maternity leave
- Refer a friend scheme
Stirling Store Crew employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stirling Store Crew
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you align your approach during interviews and interactions.
✨Tip Number 2
Prepare to showcase your interpersonal skills. Since the role involves greeting and serving customers, think of examples from your past experiences where you've provided excellent customer service or worked effectively in a team.
✨Tip Number 3
Demonstrate your enthusiasm for the role. When discussing your interest in the position, express your passion for retail and how you can contribute to creating a positive shopping experience for customers.
✨Tip Number 4
Be ready to discuss how you handle pressure and manage time effectively. The role requires working under pressure, so prepare examples that highlight your ability to stay organised and focused in busy environments.
We think you need these skills to ace Stirling Store Crew
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with FatFace's values and mission. Highlight your alignment with their commitment to equality, inclusion, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service or retail. Emphasise any skills that demonstrate your ability to engage with customers and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you embody their values and how you can contribute to a positive shopping experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm
Make sure to express your passion for the FatFace brand during the interview. Share why you love their products and how you can contribute to creating a positive shopping experience for customers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction.
✨Know the Company Values
Familiarise yourself with FatFace's values around equality, inclusion, and environmental responsibility. Be ready to discuss how these values resonate with you and how you can embody them in your role.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the team dynamics, company culture, and opportunities for growth. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
