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For Companies At a Glance
- Tasks: Grow existing customer accounts and convert new opportunities in a dynamic sales environment.
- Company: Join JacTravel, a leading DMC known for its innovative travel solutions across Europe.
- Benefits: Enjoy competitive pay, potential remote work, and exciting travel opportunities.
- Why this job: Be part of a vibrant team that values creativity and customer relationships in the travel industry.
- Qualifications: Strong communication skills, attention to detail, and experience in hospitality or tourism are essential.
- Other info: Fluency in a second European language is a plus; travel may be required.
The predicted salary is between 28800 - 43200 £ per year.
The principal function of this role is to take responsibility for the growth of existing customers and converting opportunities generated by the sales team. The re-contracting process for group series occurs both seasonally and annually with new and existing customers. With your existing knowledge of the client’s products, you will have clear development plans for the following season and expand our penetration with the customers within your source market. You will develop relationships and become the principal point of contact for several of our existing and prospective clients. In addition, this role takes total responsibility for the qualifying, quoting, and conversion of ad-hoc groups.
Key Responsibilities
- Be up to date with planning cycles and provide the right products and prices within client deadlines.
- Become familiar with the markets for which you are responsible for: who are the competitors, expectations, how they work, etc.
- Have a strategic focus on how you can grow existing clients and reach out to new/prospective ones.
- Ensure that you deliver on your key targets including quote turnaround times, conversion levels on enquiries, % return on offer and after travel sales calls.
- Qualify all new enquiries and follow-up verbal contact as soon as possible.
- Work closely with the Operations Manager to ensure converted business is handed over in an accurate and timely manner.
- Follow correct quoting procedure and be aware of which hotels to promote.
- Be commercially aware to protect margin and look to maximise returns.
- Be always clear on how performance is against target.
- Adhere to the pricing policy.
- Provide scanned images, brochure material when required.
- Visit clients abroad as and when required.
- Organise and accompany clients, potential clients on FAM Trips, inspection trips.
- Produce regular special offers to be sent to existing, potential customers for which you have responsibility for developing.
- Assist the Operations and Product teams should the need arise, cross-training will be provided.
- Assist with product development by being constantly aware of new products by: Keeping abreast of new hotels, entrances or events that arise; Making use of the current range of contracted services; Responding to demands by customers or sales staff and communicating this clearly to the product team.
Essential Qualifications & Knowledge
- A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet.
- Exceptional customer service and results driven.
- Highly accurate with an excellent attention to detail.
- Well-developed written and verbal communication skills.
- Ability to make decisions and to work on own initiative and in a team.
- Excellent organisational skills.
- Experience in negotiation.
- Hospitality or Tourism Industry experience.
- Professional fluency in English.
- Proficiency in a 2nd European Language.
Desirable Qualifications & Knowledge
- Tour operator experience.
- Experience in quoting for group tours in Europe.
Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma employer: WebBeds
Contact Detail:
WebBeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma
✨Tip Number 1
Familiarise yourself with the key players in the hospitality and tourism industry, especially those relevant to JacTravel. Understanding their products and services will help you engage more effectively during interviews and demonstrate your knowledge of the market.
✨Tip Number 2
Network with current or former employees of JacTravel or similar companies. This can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Stay updated on industry trends and news, particularly regarding group travel and tour operations in Europe. Being able to discuss recent developments or challenges in the sector can set you apart as a knowledgeable candidate.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your negotiation skills and customer service excellence. Tailoring these examples to align with the responsibilities of the Key Accounts Executive role will help you make a strong impression.
We think you need these skills to ace Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Key Accounts Executive. Familiarise yourself with the key tasks mentioned in the job description, such as managing existing customers and developing new relationships.
Tailor Your CV: Customise your CV to highlight relevant experience in the hospitality or tourism industry. Emphasise your negotiation skills, customer service experience, and any previous roles that involved account management or sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to grow client relationships and manage multiple accounts.
Highlight Language Proficiency: Since proficiency in a second European language is a requirement, make sure to clearly state your language skills in both your CV and cover letter. Provide examples of how you've used these skills in a professional context.
How to prepare for a job interview at WebBeds
✨Know Your Market
Familiarise yourself with the markets you'll be working in. Understand who the competitors are, their expectations, and how they operate. This knowledge will help you demonstrate your strategic focus during the interview.
✨Showcase Your Customer Service Skills
As a Key Accounts Executive, exceptional customer service is crucial. Prepare examples of how you've successfully managed client relationships and resolved issues in the past to highlight your results-driven approach.
✨Be Ready to Discuss Quoting Procedures
Since quoting is a key part of this role, brush up on your experience with quoting for group tours. Be prepared to discuss how you ensure accuracy and timeliness in your quotes, as well as how you protect margins.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational skills. Think of specific instances where you've successfully managed multiple tasks or projects simultaneously, and be ready to share these examples to showcase your ability to stay on top of deadlines.
